Data Center Engineer

Company: Estarta

Client: Cisco

Location: On-Site, Saudi Arabia

Target Applicants: Professionals based in Egypt willing to relocate to Saudi Arabia

Estarta, in partnership with Cisco, is seeking skilled professionals to join Cisco's Customer Experience (CX) organization. Cisco CX delivers end-to-end lifecycle services for top global customers through advisory, integration, and managed services, with a strong focus on Managed Security Services. This role will contribute to Cisco Managed Services (CMS), a global unit dedicated to solving critical customer challenges and ensuring secure, reliable, and high-performing IT environments.

Key Qualifications:

• Strong verbal and written communication skills
• Advanced problem-solving and technical capabilities
• Ability to collaborate effectively in a diverse, global team environment

Responsibilities:

1. Network Services:

• Ensure high availability of network services in line with Managed Services SLAs and KPIs
• Manage incident response for network-related issues, ensuring swift and effective resolution
• Execute change management processes to control network modifications with minimal risk and full traceability
• Implement proactive monitoring and preventive maintenance strategies to maintain network reliability and performance

1. Datacenter Services:

• Maintain high availability and proactive operations in compliance with SLAs and KPIs
• Apply and enforce a zero-outage change strategy, including MOP creation, review, execution, and post-implementation validation
• Perform proactive monitoring and preventive maintenance to minimize risks and ensure optimal data center performance