Location: Kingdom of Saudi Arabia, Riyadh
Role Summary
Responsible for day-to-day data center operations to ensure continuous availability of servers, networking, and storage infrastructure in a mission-critical environment.
Key Responsibilities
- Perform break-fix maintenance on servers, storage, and network equipment.
- Install, rack, stack, cable, label, and decommission hardware.
- Troubleshoot hardware and connectivity issues within SLA.
- Monitor systems and respond to alerts, incidents, and escalations.
- Execute SOPs, MOPs, and change procedures accurately.
- Conduct preventive maintenance and routine inspections.
- Maintain accurate asset, inventory, and documentation records.
- Support migrations, expansions, and deployment activities.
- Escort vendors and coordinate onsite activities when required.
- Ensure compliance with EHS and site safety standards.
Technical Requirements
- Strong knowledge of servers, storage, and basic networking concepts.
- Experience with hardware replacement (CPU, RAM, disks, NICs, PSUs).
- Familiar with structured cabling and labeling standards.
- Experience using ticketing / ITSM systems.
- Understanding of data center operational processes.
Qualifications
- Diploma or Degree in IT, Engineering, or related field.
- 25 years of data center or critical infrastructure experience.
- Able to work in a 247 shift environment.
- Physically able to handle equipment (up to 23 kg / 50 lbs).
- Basic English communication required.
