Execute day to day master data maintenance processes through all MDM tools across various ERP systems including PepsiCo's current SAP ECC PIRT & future SAP MDG and S/4 HANA applications and local legacy system
Process the master data requests coming from different tools (SAP WF, Service Now, mailbox and other), master data standard review, communicating with business requestors, etc.
Customer MDM process
Coordinate E2E MDM processes
Execute Data Quality requirements
Responsibilities
Level 1 contact for Customers requests from business and GBS for any queries related to MDM requests
Data maintenance and approver for all master data requests through all MDM tools (SAP WF, SN, MDG and other) to make sure the information is accurate and aligned with all controls and
compliance procedures for below processes:
Master data maintenance creation/modification/blocking/archiving for: Customers
Provide 1st line support on data quality issues
Support Master Data Quality and involving business stakeholders on error correction
Data extraction & maintain regular MDM reports through common tools (SharePoint, Teams or other)
Conduct regular MDM training programs for end users and GBS teams
Drive resolution of issues with data standards or conflicting requirements, working closely with business stakeholders, DMO Europe Customers Champion & DMO Customers Lead
Support business users on troubleshooting data errors and/or clean up data based on data quality reports
Communicate status of open workflow requests to stakeholders & DMO leads and note follow-ups or issues encountered.
Basic knowledge of formal data governance practices and ability to conduct root cause analysis and see connections between data and processes
Ensure Global and local DQ requirements per the Customer domain are being followed in the WF and other type of requests
Build relationship with sectors thru SLAs, governance and escalation
Identify opportunities for future efficiency/standardization
Qualifications
Bachelor's degree or equivalent international qualification
0-1 year of experience in Master data management or related experience, especially in Customer master data
System implementation, testing & baseline support experience (as a plus)
Experience in service center (as a plus)
Experience in Fast Moving Consumer Goods Companies (as a plus)
Detail oriented, thorough with documentation/communication
Working knowledge of Business Processes in Customers Master Data Domain
