Data Quality Manager/ Revenue Management

Job Location: Egypt (Hybrid)

General Responsibilities:

The Data Quality Manager is a group-level role within the Revenue Management function at OHM, responsible for ensuring the accuracy, integrity and governance of data across all commercial systems. Working closely with the Senior Director, Revenue Development, Revenue Development Manager and Senior BI Manager, this position supports reliable commercial decision-making by defining data standards, leading audits and enforcing compliance across RMS, CRS, PMS and BI platforms. The role plays a critical part in safeguarding the quality of business intelligence outputs by ensuring that system configurations, data inputs and operational usage align with approved standards and governance rules. Through structured audits, cross-functional collaboration and continuous monitoring, the Data Quality Manager enables confidence in reporting, forecasting and performance analysis across the organization.

Duties:

Data Governance & Compliance

• Own and maintain group-wide data governance standards across RMS, CRS, PMS, channel management and BI platforms.

• Define mandatory data fields, segmentation rules, naming conventions and validation requirements to ensure consistency and accuracy.

• Ensure alignment between system configurations, SOPs and governance standards across all properties.

• Support system implementations, enhancements and integrations by defining data quality and validation requirements.

Data Auditing & Validation

• Develop, design and conduct regular, structured audits across segmentation, rates, inventory, restrictions, availability, forecasts and system usage.

• Identify data inconsistencies, compliance gaps, and deviations from approved standards.

• Perform root cause analysis to distinguish between training issues, process gaps, system limitations, or governance weaknesses.

• Validate data inputs used in BI dashboards, reports, and analytical models to ensure accuracy and reliability.

Issue Resolution & Cross-Functional Collaboration

• Coordinate corrective actions with Revenue, Reservations, Front Office, IT and BI teams to resolve data quality issues.

• Work closely with the Revenue Development Manager to address recurring data entry issues and audit findings through targeted SOPs, training and enablement.

• Collaborate with the Senior BI Manager to ensure reporting definitions, logic and outputs are governance-compliant and trusted.

Monitoring & Continuous Improvement

• Define and track data quality KPIs, compliance metrics and control indicators across commercial systems.

• Maintain audit logs, issue registers, remediation trackers and governance documentation.

• Report data quality performance, trends, risks and remediation progress to the Senior Director, Revenue Development.

• Identify systemic risks and continuous improvement opportunities to strengthen data integrity and analytical confidence.

Job Specifications

• Education:

- Bachelor's degree in Business, Data Analytics, Hospitality Management, Information Systems or a related field.

• Experience:

- Minimum 4–6 years experience in revenue systems, data quality, auditing, governance or analytics roles.

- Experience designing, executing and maintaining audits, controls or data governance frameworks.

• Skills:

- Strong understanding of hospitality commercial systems, including RMS, CRS, PMS and BI platforms.

- High attention to detail and a strong commitment to data accuracy, integrity and consistency.

- Strong analytical and problem-solving skills, with the ability to identify root causes and systemic risks.

- Structured, process-driven mindset with a strong governance focus. Ability to influence stakeholders and drive compliance through collaboration rather than authority.

- Proficiency in Arabic is considered an advantage.

Deadline:9 August 2026