Debt Collector

Company Description

GymNation is dedicated to making fitness less intimidating, more affordable, and accessible for people across the region. As The People's Gym, GymNation welcomes individuals of all abilities, shapes, and sizes, and focuses on helping more people become active in a supportive environment. The company is committed to promoting both physical wellbeing and mental health through inclusive, community-oriented fitness spaces. GymNation is expanding its presence and impact by building high-quality gyms and serving as the Region's Movement Partner, championing healthy and active lifestyles. Team members join a mission-driven organization that values inclusivity, wellness, and member engagement.

Role Description

The Debt Collector role at GymNation is a full-time, on-site position based in Jeddah. The individual in this role is responsible for contacting members regarding overdue payments, negotiating payment arrangements, and ensuring accurate cash collection in line with company policies. Daily tasks include managing accounts in arrears, updating member records and payment statuses in internal systems, and preparing reports on collection activities. The role involves close collaboration with finance and membership teams to resolve billing issues, answer member questions, and maintain a professional, respectful approach to all interactions. The Debt Collector is expected to follow regulatory and company guidelines, safeguard member data, and contribute to a positive member experience while supporting GymNation's financial objectives.

Qualifications

• Candidates should possess strong skills in Debt Collection and Cash Collection, with experience managing overdue accounts and payment follow-up.
• Candidates should possess solid Finance and Computer Literacy skills, including working with billing systems, spreadsheets, and basic reporting tools.
• Candidates should possess effective Communication skills, with the ability to interact professionally, handle objections, and maintain a member-focused approach.
• Candidates should possess strong organizational skills, attention to detail, and the ability to prioritize multiple accounts and tasks.
• Relevant experience in collections, customer service, or finance is beneficial, particularly within subscription-based or membership-focused industries.
• Knowledge of local regulations related to debt collection and data privacy is an advantage.
• Ability to work on-site in Jeddah, maintain confidentiality, and uphold GymNation's values of respect, inclusivity, and member wellbeing.