Delivery Associate Acquisition & Onboarding Lead

Role Objective:

To lead the end-to-end strategy for sourcing, hiring, and onboarding frontline Delivery Associates (DAs) and managing 3PL acquisition. This role ensures Breadfast's last-mile workforce and 3PL partners are recruited, onboarded, and operationally ready at scale. The Lead is responsible for aligning recruitment efforts with business needs, driving process improvements, and developing a strong specialist team to deliver on high-volume hiring demands.

Roles & Responsibilities:

• Team Leadership & Development

Lead and develop a team of specialists focused on DA and 3PL acquisition and onboarding.

Foster a culture of accountability, ownership, and operational excellence.

Provide coaching, training, and continuous feedback to build team capability and performance.

• Workforce Planning & Stakeholder Collaboration

Partner with Operations to forecast DA and 3PL workforce needs by region and seasonality.

Align hiring strategies with workforce planning, demand, and operational priorities.

Collaborate with HR Business Partners and People teams to ensure that hiring strategies align with organizational goals.

• Talent Sourcing & Acquisition:

Oversee sourcing strategies across multiple channels (job boards, referrals, 3PL partnerships, hiring events, community outreach, etc.).

Test and adopt innovative sourcing methods to strengthen pipelines.

Ensure an efficient, scalable, and high-quality hiring process that balances speed with fit.

• Onboarding:

Own and optimize onboarding processes for Delivery Associates and 3PL partners.

Design structured onboarding experiences that drive early engagement, reduce no-shows, and accelerate ramp-up time.

Ensure documentation, system entry, and operational handover are completed smoothly and consistently across regions.

• Performance Monitoring & Reporting:

Track recruitment and onboarding funnel metrics (e.g., time-to-fill, cost-per-hire, show-up rate, early attrition).

Generate insights on DA and 3PL acquisition effectiveness, risks, and opportunities.

Lead continuous improvement initiatives to increase efficiency, reduce bottlenecks, and enhance candidate experience.

Required Education, Knowledge, and Skills:

• Bachelor's degree in Human Resources, Business Administration, Supply Chain, or a related field.
• 6+ years of experience in high-volume recruitment, including last-mile or logistics.
• Proven track record in leading blue-collar or mass-hiring teams.
• Strong stakeholder management and collaboration skills.
• Analytical and data-driven, with experience in recruitment funnel analysis and reporting.
• Hands-on experience with ATS and onboarding systems.
• Strong project management skills with the ability to handle multi-regional hiring initiatives.