Role Summary
ConX is looking for a Delivery Center Technology Leader to establish, scale, and lead a high performing Salesforce delivery center within a boutique professional services environment. This is a senior leadership role that blends strategic planning, operational excellence, people leadership, and hands on delivery.
You will build a delivery organization that can consistently deliver high quality outcomes across multiple Salesforce clouds and industries, while developing talent, improving delivery maturity, and supporting ConX's broader growth goals. This role also acts as a senior escalation point for complex engagements and as a key partner to global delivery leadership.
Key Responsibilities
Establish and scale the delivery center
- Define and implement the delivery center strategy aligned to ConX's business objectives and growth plans
- Design the operating model including teams, roles, career paths, governance, ways of working, and engagement model with client facing teams
- Set standards for how work is delivered across projects, managed services, and staff augmentation
- Build a scalable structure that supports multiple concurrent engagements while maintaining consistency and quality
Delivery governance, quality, and operational maturity
- Create and enforce delivery governance frameworks including project controls, risk management, QA gates, delivery playbooks, and acceptance criteria
- Standardize delivery artifacts and rituals including kickoffs, status reporting, RAID logs, steering committees, retrospectives, and handover processes
- Introduce repeatable methodologies for estimation, delivery planning, scope management, and change control
- Ensure delivery is audit ready with clear documentation, approvals, and traceability from requirements to build and test
Lead client engagements and act as a senior escalation point
- Provide executive level oversight for major, high risk, or strategic client engagements
- Act as the point of escalation for delivery challenges, quality concerns, resourcing constraints, and stakeholder misalignment
- Coach project teams on managing difficult conversations, expectation setting, and outcome based delivery
- Partner with account leadership to protect delivery outcomes while supporting long term account health and growth
Capacity planning, resourcing, and utilization management
- Own delivery capacity planning across the center, balancing skills, availability, and demand across active and upcoming work
- Implement effective resource allocation practices including onboarding to projects, transitions, and coverage for peaks or critical milestones
- Create visibility across pipeline demand and proactively plan hiring, upskilling, or partner support as needed
- Drive strong operational discipline around forecasting, timesheets, and delivery reporting
Talent acquisition, onboarding, development, and retention
- Lead hiring strategy and execution in partnership with People and leadership, ensuring consistent quality and cultural fit
- Build a strong onboarding experience that accelerates new joiners into productive delivery roles
- Develop capability building programs across technical, functional, architectural, delivery, and consulting skills
- Create a performance and career development framework with clear expectations, feedback cycles, coaching, and progression paths
- Foster a high trust, high accountability culture that strengthens engagement and retention
Technical leadership across the Salesforce ecosystem
- Serve as a senior authority for delivery approaches across Salesforce products including Sales, Service, Experience, Marketing, Data Cloud, integration, and agentic or AI capabilities
- Promote strong architecture practices, security patterns, integration standards, and scalable design principles
- Identify where accelerators, templates, or reusable components can reduce delivery risk and improve speed
Commercial and financial accountability in partnership with leadership
- Support project economics by improving estimation accuracy, delivery efficiency, and scope or change management discipline
- Provide visibility into delivery health, risks, and operational performance to senior stakeholders
- Contribute to project reviews, lessons learned, and commercial recommendations to strengthen future deals
- Collaborate with leadership on delivery center budgeting considerations including hiring plan, tooling needs, and training investments
Continuous improvement and knowledge management
- Build a culture of continuous improvement using retrospectives, insights, and delivery maturity assessments
- Establish a shared knowledge base including playbooks, solution patterns, checklists, reusable assets, and troubleshooting guides
- Create communities of practice across core disciplines such as architecture, data and integration, Marketing Cloud, QA, BA, and delivery management
- Drive standardization while keeping flexibility for different clients and engagement models
Collaboration with global leadership and cross functional partners
- Act as a key partner to global delivery leadership, aligning on standards, reporting, and delivery improvement priorities
- Collaborate with Sales and Presales on delivery feasibility, staffing models, solution approach reviews, and risk identification
- Align closely with PMO and delivery management on delivery execution practices and client facing governance
- Represent the delivery center in leadership forums and strategic planning cycles
Personal contribution to delivery
- Maintain an active presence in delivery through direct engagement leadership, oversight of complex programs, or hands on involvement in critical phases such as discovery, solution design, or delivery recovery
- Model best practices in consulting, stakeholder management, and high quality delivery execution
Required Qualifications
- Significant experience in consulting or professional services delivery with leadership accountability
- Strong Salesforce ecosystem expertise with practical delivery leadership across multiple implementations
- A proven track record building and leading teams including hiring, coaching, performance management, and retention
- Strong operational discipline in governance, planning, delivery controls, and stakeholder reporting
- Financial and commercial awareness including estimation, delivery economics, risk management, and change control
- Multiple relevant Salesforce certifications and demonstrated commitment to continuous learning
Preferred Experience
- Boutique consulting environment and fast paced scaling experience
- Experience establishing offshore or nearshore or multi region delivery models
- International client delivery experience across different cultures, industries, and governance expectations
- Experience with delivery transformation, delivery recovery, or building delivery playbooks and accelerators
Core Competencies
- Strategic execution and operational leadership
- People leadership and talent development
- Client management and executive communication
- Commercial acumen and delivery accountability
- Change management and organizational scaling
- Problem solving under pressure and delivery recovery mindset
- Clear, structured communication and stakeholder alignment
What Success Looks Like
- A delivery center that is structured, scalable, and consistently delivers high quality outcomes
- Predictable delivery operations with strong governance, repeatable standards, and clear visibility
- High performing teams with strong engagement, clear career paths, and continuous capability development
- Trusted partnership with global leadership, presales, and account teams, balancing growth with delivery excellence
- A culture that reflects ConX values, with high accountability, collaboration, and pride in craft
