Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
Your Role And Responsibilities
The Software Expert Labs Delivery Consultant is responsible for delivering high-value, expert-level software services to IBM clients. The role focuses on designing, implementing, optimizing, and supporting IBM software solutions while ensuring customer success, technical excellence, and contractual compliance.
- Customer Engagement & Delivery
- Deliver expert consulting services aligned with IBM Expert Labs methodology.
- Understand customer business objectives and translate them into technical solutions.
- Lead or contribute to complex software implementations, upgrades, and migrations.
- Act as a trusted technical advisor during the engagement lifecycle.
- Technical Expertise
- Provide deep technical expertise across IBM software platforms (e.g., Automation, Data, Integration, Security).
- Perform architecture design, configuration, troubleshooting, and performance tuning.
- Resolve complex technical issues and lead root cause analysis.
- Ensure solutions follow IBM best practices and reference architectures.
- Project Execution
- Deliver work packages according to Statement of Work (SoW), scope, and timelines.
- Contribute to project planning, estimates, and technical risk management.
- Collaborate with project managers, architects, and cross-functional teams.
- Quality & Governance
- Ensure deliverables meet IBM quality standards and customer expectations.
- Maintain accurate documentation, knowledge transfer, and handover artifacts.
- Support audits, compliance, and governance requirements.
- Collaboration & Enablement
- Mentor junior consultants and support skill development within the team.
- Collaborate with IBM product teams, support, and sales when needed.
- Share knowledge and reusable assets across Expert Labs engagements.
- Customer Success & Value Realization
- Drive customer adoption and value realization of IBM software.
- Proactively identify risks and improvement opportunities.
- Support long-term customer relationships and repeat engagements.
Required Technical And Professional Expertise
Technical Skills
- Experience with IBM software solutions (one or more domains).
- Good understanding of enterprise architectures, cloud, and hybrid environments.
- Hands-on experience with Linux, networking, security, and automation concepts.
- Ability to troubleshoot complex, multi-layered environments.
Professional Skills
- Strong communication and stakeholder management skills.
- Ability to work independently in customer environments.
- Structured problem-solving and analytical mindset.
- Experience working under contractual and delivery constraints.
