Delivery Manager

When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards Join us and help drive the future of technology forward.

The Opportunity

You will join MetLife's Technology organization, working at the intersection of business and technology to enable large-scale delivery across multiple teams and initiatives. The team is responsible for driving predictable execution, improving flow of value, and ensuring alignment across business and technology stakeholders delivering critical digital and transformation programs. This role plays a key part in strengthening enterprise delivery capabilities and supporting MetLife's Agile and digital transformation journey.

The Delivery Manager is responsible for leading and coordinating large, complex delivery initiatives across multiple Agile teams, ensuring effective planning, execution, and delivery of business value. This role is essential to enabling end-to-end delivery, managing dependencies, risks, and releases, and ensuring alignment between strategy, priorities, and execution.

This is an exciting opportunity to work closely with senior business and technology leaders, influence delivery outcomes at scale, and help mature Agile, DevOps, and delivery governance practices across the organization. The role has a direct impact on delivery predictability, execution discipline, and value realization.

Key Responsibilities

• Lead and coordinate delivery across multiple Agile teams within a delivery train or value stream
• Facilitate key delivery ceremonies and execution cadences, including planning, synchronization, and reviews
• Coordinate
• Coordinate cross-team dependencies, risks, and release readiness across the delivery landscape
• Facilitate system-level demos, delivery syncs, and continuous improvement workshops
• Manage
• Manage delivery-level risks, issues, and impediments, ensuring timely escalation and resolution
• Ensure alignment between business priorities, roadmaps, backlogs, and delivery execution
• Optimize
• Optimize flow of work and value delivery using delivery metrics, Kanban, and DevOps practices
• Identify bottlenecks, delays, and systemic delivery challenges and drive corrective actions
• Coach
• Coach teams and leaders on Agile and Lean delivery practices, fostering a culture of ownership and accountability
• Support Scrum Leaders, Product Owners, and delivery teams in improving ways of working
• Improve
• Drive continuous improvement through retrospectives, Inspect & Adapt sessions, and data-driven insights
• Support the adoption and maturity of Continuous Delivery and DevOps pipelines
  
  

Required Qualifications

• Bachelor's degree in computer science, or a related discipline (or equivalent experience)
• 12+ years of professional experience, with strong experience in delivery management or Agile delivery environments
• Hands-on experience working within scaled Agile or complex delivery models
• Proven experience facilitating large-scale planning and coordinating delivery across multiple teams
• SAFe Scrum Master or equivalent
  
  

Tools, Frameworks & Ways of Working

• Agile and Lean delivery frameworks (including SAFe)
• Kanban and flow-based delivery metrics
• DevOps and Continuous Delivery pipelines
• Enterprise Agile planning and delivery tools
  
  

Preferred Qualifications

• SAFe Release Train Engineer (RTE) certification (preferred)
• SAFe Program Consultant (SPC), SAFe DevOps Practitioner (SDP), or equivalent Agile certifications are a plus
• Experience delivering in large, complex enterprise environments
• Strong facilitation, communication, and senior stakeholder engagement skills
• Ability to manage ambiguity, analyze patterns, and drive execution-focused solutions
• Experience working with distributed and offshore teams
  
  

About MetLife

Recognized on Fortune magazine's list of the World's Most Admired Companies and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible.Join us!