We are looking for an individual to join our SCM team. The successful person will be responsible for optimal stock management at Depot and supporting forward deployment of stock to partners. The SCM specialist works closely with vendors & Internal customers in MENA subsidiaries and branches to manage and monitor the parts operation process.
Role and Responsibilities
- Parts SCM handling for MENA
- Responsible for stock level management and healthy stock maintenance
- KPI monitoring and on field service process improvement PBO PSM, ISR,FAR,PAR
- Manage ETD with Vendor & accurate update to Customers
- Parts reallocation to other sub/Depot based on urgency
- Support field operations to minimize repair pending
- Vendors claim handling (DNA, LTP, Non-conformity)
- Customer training for related issues
- Forecasting Method changes in SPM system
- Reporting and troubleshooting
Skills and Qualifications
- Must have a relevant bachelor's degree
- 5-7 years of experience in Customer Relationship Management and Procurement
- Good knowledge of SAP and Microsoft software
- Excellent knowledge of Parts operation process and demand forecasting
- Basic knowledge of Warehousing and logistics know-how
- Customer oriented with Problem solving and evaluation skills
