Dental Receptionist

The Role

You will manage patient communication from first enquiry to booked appointment and beyond. You will keep our schedule full and make sure every patient feels looked after.

Key Responsibilities

• Respond quickly to new inquiries and leads via WhatsApp, email, phone, and website forms
• Convert inquiries into booked consultations and treatments
• Manage the clinic schedule: bookings, confirmations, reschedules and cancellations
• Follow up with leads who haven't booked, and with patients after consultations and treatments
• Send appointment reminders to reduce no-shows
• Keep patient records and the CRM/booking system accurate and up to date
• Coordinate daily with dentists and the clinical team on schedule changes

Requirements

• Minimum 2 years experience as a receptionist or patient coordinator in a dental or medical clinic in the UAE
• Fluent English, written and spoken (mandatory)
• Confident on WhatsApp Business, email and phone, with a fast, professional and warm tone
• Experience with clinic booking software or a CRM
• Organized, proactive about follow-ups, and comfortable working to booking targets

Nice to Have

• Experience in cosmetic dentistry or Invisalign clinics
• Sales or lead-conversion background
• Additional languages are a plus

Working Hours

• Clinic hours 10am–7pm
• Days off: Wednesday, plus a half day on Sunday

What We Offer

• Competitive salary
• Visa
• A modern clinic with an experienced, supportive team
• Growth opportunities as the clinic expands