Job Description: Deputy General Manager Commercial Development & Operations (Healthcare)
Location: Saudi Arabia (Riyadh)
Experience: 1015 Years
Industry: Healthcare Operations / Medical disposables / Medical Devices
Reporting to: General Manager / Managing Director
Role Objective
The DGM of Commercial Operations will synchronize the Golden Triangle of the business: Finance (profitability/compliance), Sales Operations (revenue/market share), and Supply Chain (inventory/delivery). This role is responsible for ensuring that healthcare products (medications/devices) reach public and private providers efficiently while optimizing the company's cash flow and regional footprint.
Key Responsibilities
1. Sales Operations & Revenue Management
- Tender/Projects Management: Oversee the end-to-end process for NUPCO & MOH tenders, from pricing strategy to the submission of performance bonds.
- Commercial Strategy: Develop Go-to-Market plans for new medical product launches, ensuring sales teams have the right quotas, incentives, and CRM tools.
- Channel Management: Manage relationships with private hospital chains (e.g., Al Habib, Mouwasat) and pharmacy retail networks (e.g., Nahdi, Al-Dawaa).
2. Financial Oversight & Accounting
- P&L Management: Full responsibility for the business unit's profit and loss, focusing on gross margin protection and Opex control.
- Financing and sourcing: Ability to allocate banking fund/finance for serial projects.
- Credit & Collections: Lead the Revenue Cycle by managing credit limits for private clients and ensuring timely collections from government entities (resolving the long-receivable challenge).
- ZATCA & Audit: Ensure all commercial transactions are E-Invoiced per ZATCA regulations and align with IFRS standards for healthcare inventory.
3. Supply Chain & Logistics Excellence
- Inventory Optimization: Balance stock levels to prevent Stock-outs (critical in healthcare) while minimizing Expiry Waste and carrying costs.
- Cold Chain Management: Oversee the logistics of temperature-sensitive medical goods, ensuring compliance with Saudi Food and Drug Authority (SFDA) storage and transport standards.
- Procurement: Negotiate with international principals (Pharma/MedTech OEMs) to secure favourable credit terms and lead times.
Key Performance Indicators (KPIs)
- Gross Margin Percentage: Maintaining profitability despite rising logistics costs.
- Days Sales Outstanding with sales growth (DSO): Reducing the time to collect cash and ensure to reinvest it into working capital.
- Forecast Accuracy: Minimizing the variance between sales forecasts and actual inventory levels.
- Tender Win Rate: Success ratio in NUPCO and PVT competitive bidding.
Why Join Us
- Strategic Hands-on decision making: You will hold the keys to the Golden Triangle, integrating Finance, Sales Ops, and Supply Chain into a cohesive engine for growth. You aren't just executing strategy; you are defining it.
- Impactful Leadership: Manage a diverse portfolio ranging from NUPCO tender strategies to private chain negotiations, directly impacting the availability of life-saving products across the Kingdom.
- Rewarding Challenge: We recognize that optimizing cash flow and supply chains is complex work. We offer a lucrative, performance-driven remuneration package that rewards your ability to improve DSO and Gross Margins.
- Visionary Environment: Operating at the heart of the Saudi healthcare boom, we provide the platform, resources, and stability for you to leave a lasting legacy in the medical sector.
