Desktop Support Engineer - 4 Positions

2-4 Years

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Early Applicant

Job Description

Job ID SNS-0980

Posted On

17-Sep-2025

(66 days ago)

Job type

Contract

Sector

Technology

Bachelor's degree in IT, Computer Science, or related field.
2 years of Desktop / IT Support experience, with exposure to banking or financial services.
Strong knowledge of Windows OS, MS Office Suite and standard banking applications.
Hands-on experience with Active Directory, Exchange and networking basics (LAN/WAN, VPN, TCP/IP).
Familiarity with ITIL processes and service desk tools.
Excellent problem-solving, communication and customer service skills.
Ability to work under pressure and handle multiple priorities.
Relevant certifications (e.g., ITIL, MCP, CompTIA A+/Network+) are a plus.
Provide first and second-level technical support for end-users within the bank.
Install, configure, and troubleshoot desktops, laptops, printers and other peripherals.
Support core banking applications, MS Office and other business-critical software.
Ensure timely resolution of IT incidents, service requests and escalations.
Manage user accounts, profiles and access rights in Active Directory.
Monitor and maintain system performance, ensuring minimal downtime.
Coordinate with vendors and third-party providers for hardware/software issues.
Adhere to ITIL processes (Incident, Problem, Change management).
Maintain asset inventory and track IT equipment allocations.
Provide support for video conferencing, email (Exchange/Outlook) and collaboration tools.
Ensure compliance with bank IT security policies and standards.