Job Description

Location: Spark, King Salman Energy Park, Dammam 34464, Saudi Arabia

Job Type: Full-Time

Contract Type: B2B Freelance

Work Permit: Required

Compensation: Agreed Gross Salary

Visa Sponsorship: Not provided

About the Role

We are looking for a hands-on, detail-oriented IT Support Specialist to join our team on-site at Spark, King Salman Energy Park in Dammam.

In this role, you will serve as the primary point of contact for day-to-day end-user technology needs within our enterprise environment. If you excel at troubleshooting hardware, streamlining desktop deployments, and delivering exceptional customer-facing IT support, we want to hear from you!

Key Responsibilities

Deskside & On-Site Support: Provide reliable, day-to-day deskside and on-site IT support to resolve end-user hardware, software, and peripheral issues promptly.
Hardware Break/Fix: Diagnose and repair hardware malfunctions for laptops, desktops, and associated peripherals, coordinating warranty repairs or replacements as needed.
Imaging & Deployment: Perform system imaging, configuration, and end-to-end deployment of new laptops and desktops for employees.
Lifecycle & Asset Management: Maintain accurate tracking and documentation of IT hardware and software assets throughout their lifecycle.
User Onboarding & Offboarding: Prepare equipment, configure user accounts, set up workstations for new hires, and securely recover assets during offboarding processes.
Peripheral Support: Troubleshoot and maintain office tech, including printers, monitors, docking stations, conference room AV equipment, and mobile devices.

Qualifications & Requirements

Experience: Extensive hands-on experience in corporate IT end-user support and deskside environments.
Technical Proficiency: Strong working knowledge of Windows/macOS operating systems, hardware diagnostics, active directory management, and endpoint management tools.
Soft Skills: Excellent troubleshooting mindset, strong interpersonal communication skills, and a customer-first approach to technical problem-solving.
Work Authorization: Must possess a valid work permit/Iqama to work legally in Saudi Arabia.
Sponsorship Note: Please note that no visa sponsorship is available for this position; candidates must already be locally based with valid working credentials.