Desktop Support Engineer

WE'RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to provide day-to-day local and remote desktop support, troubleshoot hardware and software issues, and deliver reliable technical assistance to end users. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex IT challenges to supporting users with their technology needs, we put our people first.

Start your journey with Excis and grow with us!

What You'll Do:

• Desktop Support & Troubleshooting: Provide local and remote desktop support for end users, managing inbound requests and resolving hardware, software, and application-related issues. Perform fault diagnosis and troubleshooting for desktops, laptops, printers, and authorized peripherals across Windows environments, Microsoft Office, Cisco Jabber, and basic Mac support.
• Hardware & Software Management: Install, configure, upgrade, and maintain workstation hardware and software. Perform break/fix activities, preventative maintenance, and utilize diagnostic tools to identify and resolve workstation performance issues, network connectivity problems, and peripheral-related incidents.
• Service Delivery & User Support: Maintain accurate ticket records, document troubleshooting steps and resolutions, provide regular updates on issue status, and coordinate with vendors for complex technical issues, including Audio Visual (AV) support. Provide technical guidance and mentorship to junior technicians while supporting senior technical teams when required.

What You Need:

• Technical Experience: Minimum of 18 months of IT support experience with practical knowledge of desktop support, hardware troubleshooting, software installation, configuration, and resolving end-user technical issues.
• Desktop & Application Support: Experience supporting Windows XP through Windows 10 environments, Microsoft Office applications, Cisco Jabber, basic Mac support, printers, peripherals, and enterprise desktop applications.
• Hardware & Network Troubleshooting: Strong ability to diagnose and resolve workstation hardware issues, perform preventative maintenance, and use diagnostic tools for network connectivity, system performance, and device-related problems.
• Certifications & Education: Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience. CompTIA A+ and/or Microsoft Certified Professional (MCP) certifications are required.
• Customer Service & Collaboration: Excellent communication, multitasking, and problem-solving skills with a strong customer-focused mindset. Ability to prioritize tasks, document solutions effectively, collaborate with users and vendors, and provide technical support in a fast-paced environment.

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy the opportunity to work with global clients, strengthen your technical expertise, and contribute to a worldwide IT support organization that values innovation, teamwork, and service excellence.

Ready to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!