Desktop Support Engineer Intune | Autopilot | SCCM | VIP Support

Job Description

•Minimum 2-3 years experience in DSS, providing technical support in a fast paced and constantly changing environment up to executive management level.

•Excellent customer service and communication skills including providing VIP support.

•Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365 .

•Diagnosing and troubleshooting desktop system, printer and operating problems

•Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365.

•Support of End User for video conferencing units..

•Responds to telephone calls, email, service tickets, and dispatched requests for technical support .

•Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC .

•MS Office (Windows and Mac) software.

•Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer.

•Excellent customer service and communication skills including providing VIP support

•Skilled in documenting written troubleshooting steps and instructions .

Key Technical Skills Required

Re-Imaging Laptops and PC.

Active Directory, Autopilot & MS Intune.

SCCM

Office 365 Troubleshooting

Static IP and DHCP

Default Gateway

Event viewer

Use of Login script, MSI & EXE

Indexing in Microsoft Windows

Troubleshooting Printers

Split Tunnel VPN Vs. Full Tunnel VPN

Miracast - wirelessly shared multimedia

Cisco Mini Bar

VLAN & Basic Networking Knowledge.

IT Asset Management

Ticket Tool- SNOW

Immediate Joiners Only — Kindly apply only if you are available to join immediately.