Key Responsibilities:
- Provide end-user support for Microsoft 365 (Japanese & English)
- Handle incidents and service requests, perform initial troubleshooting and escalation
- Manage user accounts, permissions, and configuration changes
- Perform operational tasks for M365 using PowerShell (e.g., administration,verification, routine tasks automation
- Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools
- Coordinate with internal teams and vendors for issue resolution and follow-ups
- Maintain knowledge articles, SOPs, and FAQs
Required Qualifications
- Min. IT Diploma holder with 3-5 years of relevant experience
- Good understanding of Microsoft 365 fundamentals and support operations
- Ability to speak/write in both Japanese and English (verbal and written) to support native Japanese users.
Preferred Qualifications
- PowerShell scripting/administration experience
- Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.
- Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (AzureAD), etc.
..Need to perform 24x7 shift work including night shifts and weekends/Public holidays
Interested candidates may apply to [Confidential Information] (Reg IDL R1103695) for immediate processing.
|EPS Consultants Pte Ltd (EA License no: 95C5630)
