Job Summary
Our customer is an established technology company serving the energy industry, with a global presence and a strong focus on automation and digital solutions. They are looking for a DevOps Support Engineer to join their client support team and provide hands-on technical support for a cloud-native automation platform.
The role focuses on Kubernetes, Docker, infrastructure troubleshooting and client support, including installations, updates, deployments and resolving issues related to SSL, DNS, networking and application infrastructure. You will work across Kubernetes clusters and supporting technologies such as Nginx, RabbitMQ, MongoDB, Cassandra, PostgreSQL and Temporal.
This is a hands-on role suited to a proactive and independent DevOps professional who enjoys solving complex technical problems, working directly with clients and operating in a collaborative, fast-paced environment.
Key Responsibilities
- Provide full-time technical customer support for the platform in English, including installations, updates, and troubleshooting of infrastructure issues that client IT teams cannot resolve independently.
- Diagnose and resolve complex technical issues impacting the platform, such as SSL errors, DNS, networking, and other infrastructure-related problems.
- Maintain and support all infrastructure components used by the platform systems, including Kubernetes, Nginx, MongoDB, Cassandra, PostgreSQL, and Temporal.
- Manage and oversee the various Kubernetes clusters deployed for client environments to ensure optimal performance and reliability.
- Collaborate with a five-person support team to deliver high-quality technical assistance and ensure seamless client operations with the platform.
- Act as a proactive DevOps engineer to assist clients in the Middle East, North Africa, and beyond in deploying, maintaining, and troubleshooting the platform infrastructure.
Required Qualifications
- Graduated with a master's degree or engineering title in software engineering or a related field.
- At least 3 years of professional experience in DevOps or Dev functions.
- Fluent in English, both written and oral, for technical communication and client support.
- Strong adaptability and responsiveness, with the ability to work independently in a small team environment.
- Proactive mindset with a sense of responsibility and excellent interpersonal skills for client-facing interactions.
- Nice to have: Proficiency in Arabic for enhanced client communication in the Middle East and North Africa region.
Essential
Required Technical Skills
- Kubernetes cluster management, installation, and troubleshooting
- Docker containerization and orchestration
- Terraform for infrastructure as code (IaC)
- Azure cloud platform and services
- PowerShell scripting for automation and administration
- Bash scripting for Linux environments and automation
- Maintenance and support of infrastructure components including Kubernetes, Nginx, MongoDB, Cassandra, and PostgreSQL
- Troubleshooting and resolving infrastructure issues such as SSL errors, DNS, and networking problems
- Proactive monitoring and maintenance of cloud-native and on-premises DevOps environments
- Collaborative problem-solving in a small, agile support team
Preferred
- Azure DevOps for CI/CD pipelines and DevOps workflows
- AWS cloud platform and services
- Azure Active Directory (Azure AD) for identity and access management
- Kerberos and OpenID/OAuth2 for authentication and security protocols
