Job Type: Full-time
Work Mode: Onsite (Candidates outside UAE must be willing to relocate)
Role Overview
The DevOps Support Engineer provides operational support for cloud infrastructure, CI/CD pipelines, container platforms, and AI workloads. The role focuses on maintaining platform stability, troubleshooting deployments, monitoring environments, and responding to infrastructure incidents.
Key Responsibilities
- Support cloud infrastructure including subscriptions, networking, and access control
- Monitor GPU clusters, container environments, and AI runtime systems
- Troubleshoot deployment failures across Sandbox, Staging, and Production environments
- Monitor CI/CD pipelines and resolve build or deployment issues
- Support version control workflows and release rollouts
- Monitor GPU utilization, memory usage, and AI inference performance
- Troubleshoot API gateway routing, throttling, and authentication issues
- Support integrations with enterprise platforms such as Microsoft 365, SharePoint, Teams, Oracle, and Jira
- Monitor system metrics including CPU, GPU, memory, storage, and logs
- Act as first responder for infrastructure and platform incidents (P0P3)
- Perform incident triage and escalate complex issues to engineering teams
- Support Kubernetes clusters and Docker container environments
- Maintain infrastructure runbooks, troubleshooting guides, and RCA documentation
Required Skills
- Experience with cloud platforms such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform
- Experience supporting container environments using Kubernetes and Docker
- Familiarity with CI/CD tools such as Azure DevOps, GitHub Actions, or Jenkins
- Experience with monitoring tools including Azure Monitor, Dynatrace, or Grafana
- Understanding of networking, IAM, API gateways, and infrastructure monitoring
- Familiarity with Infrastructure-as-Code tools such as Terraform
Experience
- 47 years of experience in DevOps, Cloud Operations, Platform Support, or SRE roles
- Experience supporting containerized or AI workloads preferred
- Experience working in regulated or government environments is a plus
- Arabic language skills are an advantage
