About Mediatropy
Mediatropy is an award-winning independent digital agency with a team of 70+ professionals across Singapore, Indonesia, Vietnam, Thailand, Malaysia, the Philippines, Hong Kong, and Shanghai. We partner with brands across hospitality, F&B, education, finance, retail, and lifestyle to deliver end-to-end digital marketing solutions - from Client Servicing, Creative, Social Media, Paid Media, SEO/SEM, Web Development to Data & Analytics.
At Mediatropy, we're passionate about great ideas, meaningful work, continuous learning, work-life balance, and building a culture where people can do their best work.
About the Role
We're looking for a Digital Account Manager (Strategic) who combines strong account management skills with strategic thinking. This role is ideal for someone who enjoys understanding client challenges, developing integrated digital marketing strategies, and working with creative, media and specialist teams to deliver measurable business outcomes.
You will manage day-to-day client relationships while playing a key role in shaping campaign strategies, translating insights into recommendations, and ensuring seamless delivery across integrated marketing campaigns.
Key Responsibilities
Client Strategy & Growth
- Partner closely with clients to understand their business goals and develop strategic marketing solutions.
- Develop integrated digital marketing recommendations across creative, media, social, SEO, web and technology.
- Bring strategic thinking to client briefs and recommend improvements where relevant.
- Build trusted relationships with client stakeholders across your portfolio.
Integrated Project Leadership
- Lead the successful delivery of integrated campaigns across multiple disciplines.
- Collaborate with cross-functional teams to ensure strategic alignment and execution excellence.
- Manage project scope, budgets, timelines and risks.
- Ensure deliverables meet high standards of quality before client delivery.
- Drive efficient workflows and continuously improve project processes.
Strategic Planning
- Conduct audience, competitor, and market research.
- Develop campaign strategies, customer journeys, and communications frameworks.
- Translate data and campaign insights into actionable recommendations.
- Stay updated on digital marketing trends, emerging technologies and consumer behaviour.
Business Development
- Support new business pitches and proposal development, contributing strategic thinking, client insights and presentation materials.
- Work with internal specialists to develop integrated solutions.
- Prepare proposals, scopes of work and strategic recommendations.
Team Leadership
- Foster strong collaboration across multidisciplinary teams.
- Provide clear briefs that inspire high-quality work.
- Support and guide junior team members where required.
- Champion strategic thinking across the agency.
Requirements
- At least 4 years of experience managing client accounts in a digital, creative, media or integrated marketing agency.
- Strong strategic thinking with the ability to solve business challenges through integrated marketing solutions.
- Excellent understanding of digital marketing, including paid media, social media, SEO, content, web development and analytics.
- Strong project management skills with the ability to manage multiple workstreams.
- Excellent presentation, communication and stakeholder management skills.
- Highly organised, proactive and solutions-oriented.
- Experience using research and intelligence platforms such as GWI and/or Meltwater is a plus.
What Success Looks Like
Within your first 12 months, you will:
- Build trusted client relationships and become a valued strategic partner.
- Identify opportunities to add value to existing accounts through proactive recommendations and strategic initiatives.
- Deliver high-quality campaigns on time and within budget.
- Strengthen collaboration across our regional teams.
- Help elevate strategic thinking across the agency.
Apply here to complete the pre-screening questionnaire (mandatory): https://careers.mediatropy.com/job-detail/9
We're excited to meet passionate storytellers who love creating work that makes an impact!
