Digital Banking Operations Officer

• Digital Channels Coordinator
• Department: Retail Banking – Digital Channels

Key Responsibilities

• Support day-to-day operations across ATM, CCDM, Internet Banking, and Mobile Banking.
• Monitor channel availability, incidents, and service performance.
• Coordinate with IT, Operations, branches, contact centre, and vendors for issue resolution.
• Support ATM/CCDM maintenance, installations, relocations, and vendor follow-ups.
• Handle customer complaints and digital-channel service requests.
• Support UAT, SIT, regression testing, test cases, defect logging, and system upgrades.
• Assist with reconciliation, MIS, dashboards, regulatory reporting, and fraud/risk monitoring.
• Provide standby support for critical digital-channel incidents when required.

Requirements

• Banking experience with exposure to digital/electronic channels.
• Experience in ATM, CCDM, Internet Banking, or Mobile Banking operations.
• Understanding of incident management, vendor coordination, and customer-service processes.
• Exposure to system enhancements, upgrades, and testing preferred.
• Bachelor's degree or relevant professional qualification preferred.

Skills

• Digital Banking
• Digital Channels
• ATM Operations
• CCDM
• Internet Banking
• Mobile Banking
• E-Channels
• Banking Operations
• Incident Management
• Vendor Management
• UAT
• SIT
• Regression Testing
• Test Case Preparation
• Defect Management
• Customer Service
• Reconciliation
• MIS Reporting
• Fraud Monitoring
• Core Banking Systems
• Stakeholder Management