Digital Channels Development Supervisor

Responsibilities:

• Implement the digital channels business plan in line with CB strategy and budget
• Assist Digital Channels Manager in assessing and enhancing the digital channels services
• Gather the needed data that support the gap analysis between the current and desired business processes
• Support the development and implementation of the Digital Channels Model
• Reporting the performance of delivery to the Digital Channels Manager
• Provide solutions to solve problems at hand and to achieve desired outcome
• Provide high quality project deliverables and support the Digital Channels Manager to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls
• Coordinate with the Digital Channels Manager in the vendor selection process and solution assessment
• Provide – on time, in scope and with high quality – deliverables according to the set plan
• Ensure adherence to bank policies/compliance/regulators/best practices
• Perform analytics and MIS functions to improve the channels.
• Participate in revamping tools and services to increase user satisfaction
• Participate in revamping different system areas to improve customer experience
• Participate in developing effective system monitoring solutions/KPI's
• Implement efficient processes.

Requirements:

• Min. 4 years experience in Banking in a related field in a leading financial institution
• University degree from a reputable university
• Fluent in English
• Interpersonal and communications skills
• Understanding of Banking and banking retail operations