Digital Experience Supervisor & Specialist
Jeddah, Saudi Arabia
Role Purpose
The Digital Experience Supervisor is responsible for overseeing the delivery and continuous improvement of end-to-end digital customer experiences across web, mobile, and integrated platforms. The role ensures seamless customer journeys, consistent UX/UI standards, and alignment between business, product, and technology teams to deliver high-quality digital services.
This role is best suited for candidates with experience in large-scale organizations and complex, customer-centric environments such as destination development, tourism, real estate, hospitality, smart cities, or similar ecosystem-driven industries.
Key Responsibilities
- Supervise execution of digital experience initiatives across web, mobile, and integrated platforms
- Ensure seamless, consistent, and optimized customer journeys across all digital touchpoints
- Coordinate with product, technology, marketing, operations, and CX teams to align requirements and priorities
- Monitor digital performance KPIs and user behavior to drive continuous improvement
- Support UX/UI governance, ensuring adherence to design standards and best practices
- Manage and prioritize digital backlog in alignment with business objectives
- Facilitate usability testing and ensure insights are translated into enhancements
- Support delivery of digital products and enhancements within scope, timeline, and quality expectations
- Coordinate with external vendors and integration partners to ensure effective delivery
- Identify risks, dependencies, and issues and drive timely resolution
- Ensure governance, documentation, and compliance across digital initiatives
Requirements
- Bachelor's degree in IT, Business Administration, Digital, or related field
- Minimum 5 years experience in digital experience, UX, digital product, or customer journey roles
- Experience within large-scale organizations or complex ecosystem-driven environments is strongly preferred
- Strong understanding of UX/UI principles, customer journey mapping, and digital service design
- Experience working in Agile/product delivery environments
- Strong analytical skills with ability to interpret user data and performance metrics
- Experience managing cross-functional stakeholders and vendors
- Exposure to digital platforms, mobile applications, or enterprise digital ecosystems
- Proficiency in tools such as Figma, Adobe XD, Jira, or similar is an advantage
- Strong communication skills in English; Arabic is highly preferred
Key Competencies
- Customer Focus
- Stakeholder Management
- Problem Solving & Decision Making
- Collaboration & Communication
- Accountability & Ownership
- Adaptability & Change Agility
- Results Orientation
Success Measures
- Improved digital customer experience and journey performance
- Timely delivery of digital enhancements and initiatives
- Strong cross-functional alignment and stakeholder satisfaction
- Effective execution of UX/UI standards and digital governance
- Improved platform performance and user engagement metrics
