Maintain a strong and consistent control environment in addition to ensuring the completeness and data validation for all submitted customers applications on Camunda
Ensure compliance and operational excellence across Camunda.
Assist in conduct risk management, customer experience governance, and regulatory alignment.
Engage with stakeholders across correspondent unit to evaluate and perform an end-to-end analysis of the business operational risk and control environment.
Handling frequently review of operating procedure and recommend changes (wherever required) to streamline the process with regulations, control framework.
Tracking of all open audit findings (CBE, AFCG, IA, and Compliance & ICU) and ensure timely closure.
Ensure the data cleansing and expired documents renewal tasks are done properly & on time.
Reviewing the submitted applications and conducting an end-to-end completeness check on all sections.
Key challenges and focus areas being the following:
Risk Identification & Assessment Management
Control Design & Evaluation
Control Governance & Reporting
MER report
Data Privacy & Documentation Review
Solve data quality issues in governance dashboards and reports.
Monitor evolving regulations and ensure digital products remain compliant.
Assist in resolving audit findings or regulatory concerns related to digital governance.
Investigate customer complaints and feedback to uncover root causes.
Collaborate with Compliance and Product teams to resolve governance-related issues.
Analyze digital processes and customer journeys to detect compliance or conduct risks.
Spot inconsistencies in policy implementation across digital platforms.
Responsible for NeoBIZ RCSA.
Develop and manage internal control and governance standards for customer onboarding
Understanding of NEO Biz & Digital business operational process (e.g. Analyzing customer onboarding and account management processes)
Reviewing the submitted applications and conducting an end-to-end completeness check on all sections
Check the Name Screening results and take the needed action accordingly
Handle all customer communications for raising exceptions and resolving exceptions
Maximize efficiency, best practice and control through benchmarked services delivery & operational standards within the framework of SOP, policies & CBE regulations.
