Saudi's Only
Digital Infrastructure & Cloud Lead
Role Purpose
Deliver and operate Company's cloud and infrastructure platforms through hands-on provisioning, IaC, automation and observability, ensuring environments are stable, secure, and reproducible , Enable reliable application delivery and resilient operations by resolving complex incidents, reducing manual effort via automation, and maintaining operational knowledge for the infrastructure team.
Responsibilities:
Infrastructure & Cloud Provisioning and Deployment
- Implement and maintain cloud and on-prem infrastructure using approved patterns and infrastructure-as-code (IaC) templates; provision resources, networks, storage and platform services.
- Deploy and validate environments for dev/test/stage/prod with repeatable pipelines, ensuring environment parity and reproducible builds.
Automation, Configuration & Infrastructure as Code
- Develop and maintain IaC modules, automation scripts and deployment pipelines to reduce manual steps, enable repeatability and support self-service provisioning.
- Create and maintain automated operational playbooks (config drift remediation, automated patching, self-heal) to lower toil and speed recovery.
Monitoring, Observability & Performance Tuning
- Implement observability (metrics, logs, traces), build dashboards and alerts, and tune monitoring thresholds to enable proactive detection and rapid troubleshooting.
- Perform performance analysis and tuning (compute, storage, network), contribute to capacity forecasts and support right-sizing efforts.
Security, Patch & Resilience Operations
- Apply platform hardening, patching, backup and recovery procedures; enforce configuration baselines and remediation actions to meet security requirements.
- Support DR exercises and backup verification; implement resilient deployment patterns (multi-AZ, failover)
Incident Response, Troubleshooting & L2/L3 Support
- Act as escalation point for complex incidents: triage, diagnose root cause, implement fixes or workarounds and follow through to closure with documented RCA.
- Collaborate with application teams, integration owners and third-party vendors to resolve cross-stack faults and reduce recurrence.
Reporting & Knowledge Sharing
- Provide periodic operational updates to Section Head on deployments, incidents, risks and improvements.
- Maintain runbooks, configuration baselines, deployment playbooks and change records; contribute to the team knowledge base and onboarding material.
Policies, Processes and Procedures
- Conduct day-to-day activities while ensuring compliance to policies and procedures
- Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement.
QUALIFICATIONS / REQUIREMENTS
- Minimum 3 years of experience in a related field or equivalent is required.
- A bachelor's degree in Engineering, Computer Science, Information Technology (IT), or equivalent is required.
- Preferred certifications: in infrastructure and architecture, including Cisco CCNP VMware VCP-DCV for virtualization, ITIL, and CompTIA Network+/Security+/A+ ,Fortinet NSE.
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