Digital Operations Executive - Level Shoes

Our Digital Operations Executive will be responsible for coordinating and working with both, internal and external stakeholders, to ensure that our digital platforms run smoothly while making sure all concerns are responded in a qualitative and timely manner. Youwill be the first point of contact for the Product and Tech teams when it comes to resolving day to day issues.
What you'll be doing

• Point of contact between the Digital team and the involved functions: warehouse, last mile, customer service, finance and IT

• eCommerce know-how, OMS knowledge is essential
• Sort out issues or queries flagged by customers and stakeholders on live environment
• Identifying recurring queries and feeding it back to the product or developing team
• Resolve any order, return, refund and website related issues that compromises the User Experience within the scope of the existing SLA
• Review data and customer behavior to deliver learnings and recommend optimization
• Help solve problems and make informed decisions that affect the service, and productivity
• Have ongoing communication and collaboration with the central customer care team to identify and resolve customer experience issues related to tech
• Assess, evaluate, and propose continuous process improvement
• Adjust priorities and manage time wisely in a fast-paced environment
• Manage and work on digital operational activities
• Increase efficiency in the operations and processes

What you'll need to succeed

• Salesforce and Magento experience
• Entrepreneurial andAnalytical Mindset
• Collaborating & Influencing with Respect & Trust
• Communicating Effectively
• Cost Management Methodologies
• Demonstrating Customer Centricity
• Self-starter

What We Offer

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,