Digital Sales Officer/Senior

Job Purpose:

Responsible for servicing digital and walk-in clients in the financial sector, advising on financial products, fees, risks, and offers, while identifying sales opportunities, generating new business, and meeting all client requirements to support company growth.

Duties & Responsibilities:

Client Support

Provide service to existing clients and acquire new customers by organizing daily work schedules for telesales and walk-in clients.

Inquiry Handling

Respond to all customer inquiries via phone, email, live chat, social media, and digital platforms.

Sales Closing:

Close sales through direct communication with interested customers and achieve monthly targets and KPIs.

Follow-up:

Conduct daily follow-ups with existing and targeted clients, offering personalized sales consultations.

CRM Management:

Utilize digital sales tools and CRM systems to manage relationships and measure performance.

Product Promotion:

Contact existing clients to promote new products and analyze client volumes to focus telesales.

Reporting:

Prepare and submit activity and performance reports, including daily call reports and weekly work plans.

Market Monitoring:

Monitor market and competitor trends to support sales strategy and recommendations.

Education & Experience:

• Bachelor's degree in Business Administration, E-commerce or related field.
• +1 year of relevant experience.

Required Skills:

• High level of Arabic and English both written and oral
• Knowledge of financial investments
• High level of communication skills
• Expert in Microsoft Office such as PowerPoint and Excel

Specialized Knowledge and Certificates:

• Holds General Securities Qualification Certificate (CME-1)