Develop and implement the digital service excellence strategy, aligning with the organization's overall goals and vision
Lead and manage a team of digital service professionals, fostering a collaborative and high-performing environment
Oversee the implementation and optimization of IT Service Management (ITSM) frameworks and processes to ensure efficient and effective service delivery
Drive customer experience (CX) enhancement initiatives, utilizing data and feedback to continuously improve user satisfaction
Utilize data analytics to identify trends, measure performance, and inform strategic decisions related to digital service delivery
Lead process optimization efforts to streamline workflows and enhance efficiency across digital service channels
Collaborate with other departments and stakeholders to ensure a cohesive and integrated approach to digital service delivery
Job Offer
A chance to shape the future of digital service delivery within a prestigious government organization
Competitive salary package
Requirements
Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline
Minimum of 10 years of progressive experience in digital service management, digital transformation, or a related field
Proven expertise in digital transformation strategies and implementation
Strong knowledge of IT Service Management (ITSM) principles and best practices
Demonstrated success in enhancing customer experience (CX) within a digital environment
Proficiency in data analytics and the ability to translate data into actionable insights
