Role Overview
We are looking for a Digital Transformation Manager to work directly with the Chief Digital Officer (CDO) and lead the execution of company-wide digital transformation initiatives.
This role is responsible for analyzing, optimizing, automating, and digitizing end-to-end business processes across all departments. The ideal candidate acts as the bridge between business operations and technology, ensuring that systems, tools, and workflows are designed to scale, reduce manual effort, and improve operational efficiency.
This is a hands-on, cross-functional role with high visibility and real impact.
Key Responsibilities
Process & Operations Optimization
- Map and document AS-IS and TO-BE processes across departments (Operations, Finance, Sales, Marketing, Customer Support, Supply Chain, etc.)
- Identify operational gaps, inefficiencies, duplication, and manual workflows
- Redesign processes with a digital-first and automation-first mindset
- Standardize workflows and ensure consistency across teams
Digital & Automation Ownership
- Identify opportunities for automation using existing systems and tools (CRM, ERP, workflow automation, integrations)
- Lead the implementation of automation initiatives to reduce manual work and operational risk
- Ensure systems are correctly configured, connected, and adopted by teams
- Own documentation, SOPs, and system usage guidelines
BusinessTech Translation
- Translate business and operational needs into clear, structured technical requirements
- Prepare functional specifications, user stories, and process flows for technical teams
- Work closely with internal developers and external vendors to ensure correct implementation
- Validate delivered solutions against business requirements before rollout
Project & Delivery Management
- Plan and manage digital initiatives from discovery to implementation
- Coordinate across stakeholders to ensure timelines, dependencies, and priorities are aligned
- Track progress, risks, and outcomes of transformation initiatives
- Ensure changes are properly tested, documented, and rolled out
Change Management & Adoption
- Support teams during system changes and process transitions
- Ensure user adoption through training, documentation, and continuous feedback
- Act as a digital champion, promoting best practices and continuous improvement
Reporting & Continuous Improvement
- Monitor system usage, process performance, and operational KPIs
- Identify further optimization opportunities post-implementation
- Provide regular updates and insights to the CMO
Reporting Line
- Reports directly to the CMO & CEO
- Works cross-functionally with department heads, operations teams, and technical teams
Required Skills & Experience
Experience
- 5+ years of experience in digital transformation, business systems, operations, or process improvement
- Proven experience working on process optimization and system implementations
- Experience working closely with technical teams (internal or external)
- Background in scale-ups, enterprise transformation, consulting, or system implementation is a strong plus
Skills
- Strong ability to analyze and redesign business processes
- Excellent stakeholder management and communication skills
- Ability to translate business needs into technical requirements
- Strong documentation skills (process flows, SOPs, requirements)
- Comfortable working in ambiguous environments and building structure from scratch
- Strong organizational and problem-solving skills
Technical Exposure (Non-Coding)
- Experience with CRM, ERP, workflow automation tools, or similar business systems
- Understanding of integrations, APIs, and system dependencies (conceptual level)
- Experience working with tools such as Jira, Confluence, Notion, or similar is a plus
