Dir-Catering Sales

Additional Information

Job Number 26128647

Job Category Sales & Marketing

Location Ras Abu Abboud Street, PO Box 26662, Doha 26662, QatarVIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Management

Job Summary

Leads and manages all day-to-day activities related to the catering sales function with a focus on building long-term, value-based group customer relationships that enable achievement of property sales objectives. Provdes support for catering sales activities for larger, more complex accounts. Monitors and manages against team catering sales goals and makes recommendations on goals for direct reports. Creates opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE

Education And Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.
  
  

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.
  
  

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of catering sales strategy and effective implementation of this strategy for the property.
• Works with catering sales team to create and implement a catering sales plan addressing revenue, customers and the market for the segment.
• Assists with the development and implementation of promotions, both internal and external.
  
  

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.
  
  

Managing Sales Activities

• Monitors all day to day activities of direct reports.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  
  

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
• Reviews guest satisfaction results to identify areas of improvement.
  
  

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-event meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  
  

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Utilizes all available on the job training tools for employees.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  
  

Additional Responsibilities

• Executes and supports the brand's Customer Service Standards and property's Brand Standards.
  
  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Con oltre 100 strutture premiate in tutto il mondo, il personale The Ritz-Carlton crea momenti talmente straordinari da rendere indimenticabili le esperienze degli ospiti. Attraiamo i migliori professionisti del settore ricettivo del mondo, in grado di dare vita a ricordi che durano per sempre, nella convinzione che tutti possono trovare la propria realizzazione quando sono messi in condizione di essere creativi, premurosi e comprensivi.

Ogni giorno ridefiniamo gli standard dei servizi di lusso più speciali e straordinari in tutto il mondo e siamo orgogliosi di offrire l'eccellenza nella cura e nel comfort dei nostri ospiti.

Il tuo ruolo sarà di garantire che gli standard di eccellenza The Ritz-Carlton siano erogati ogni giorno con cortesia e attenzione. Gli standard di eccellenza costituiscono il fondamento di Ritz-Carlton e sono ciò che ci spinge a migliorarci giorno dopo giorno. È su queste basi e sulla convinzione che la nostra cultura sia fondamentale per il successo che The Ritz Carlton si è guadagnato la reputazione di brand leader mondiale nell'accoglienza di lusso. In qualità di componente del nostro team imparerai e rappresenterai gli standard di eccellenza, come la Promessa dei dipendenti, il Credo e i Valori del servizio. E la nostra promessa a te è di offrirti la possibilità di provare orgoglio per il lavoro che svolgi e per le persone con cui lavori.

Entrando a far parte di Ritz-Carlton ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.