Company Description MetLife is a global financial services company providing insurance, annuities, employee benefits, and asset management solutions to help individual and institutional customers navigate change. Founded in 1868, MetLife operates in more than 40 markets worldwide, with leading positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. The company is focused on becoming simpler, more customer-centric, and future-ready, offering flexible products, intuitive experiences, and new services that respond to evolving needs. MetLife aims to be a trusted partner for customers seeking stability and guidance in a rapidly changing economic and regulatory environment.
Role Description The Direct Sales Agent is a full-time, hybrid role based in Heliopolis, with the flexibility to perform some tasks from home. This role is responsible for identifying prospective customers, presenting MetLife's insurance and financial solutions, and guiding individuals and businesses in selecting products that meet their protection and investment needs. Day-to-day activities include generating leads, conducting sales meetings, delivering product presentations, handling customer inquiries, and following up to ensure a positive customer experience. The Direct Sales Agent will maintain accurate records of client interactions, support policy applications and onboarding, and collaborate with internal teams to resolve customer issues and ensure compliance with company policies and regulatory requirements. Performance will be measured through sales targets, customer satisfaction, and adherence to MetLife's ethical and professional standards.
Qualifications
- Strong interpersonal skills and the ability to build trust-based relationships with diverse customers and colleagues.
- Clear and professional communication skills, including the ability to explain complex products in a simple, understandable way.
- Customer service skills with a focus on responsiveness, problem-solving, and delivering positive experiences before and after the sale.
- Basic knowledge of finance and financial products, with the ability to understand and discuss insurance, savings, and investment solutions.
- Sales skills, including prospecting, negotiation, closing, and consistent follow-up to meet or exceed sales targets.
- Relevant experience in insurance, financial services, or a commercial sales environment is preferred.
- Ability to work effectively in a hybrid setting, manage time independently, and use digital tools and CRM systems.
- Minimum of a bachelor's degree in business, finance, marketing, or a related field is advantageous.
- Commitment to ethical conduct, regulatory compliance, and continuous learning about MetLife's products and market trends.
