Job Summary:
Responsible for promoting and selling TRU Consumer Finance products, acquiring new customers, and guiding them through the application process while ensuring full compliance with company policies. The role requires achieving monthly sales targets with exceptional customer service.
Key Responsibilities:
- Promote TRU Consumer Finance products and acquire new customers through direct sales activities.
- Explain financing terms, conditions, and repayment plans clearly to customers.
- Assist customers in completing applications and verify all documents for accuracy and completeness.
- Achieve monthly sales and activation targets while maintaining high application quality.
- Build strong relationships with merchants and customers, and report any suspicious or fraudulent activities immediately.
- Maintain confidentiality of customer and company data always.
- Strictly follow instructions and guidance from the direct manager and execute assigned tasks efficiently.
- Regularly monitor WhatsApp groups and official communications and respond to updates promptly.
- Adhere to official working hours, field visit schedules, and attendance requirements without exception.
- Ensure full compliance with company policies, operational procedures, and regulatory requirements.
Requirements
- Bachelor's degree or equivalent.
- Experience in sales, banking, FinTech, or consumer finance is preferred. Fresh graduates are welcome.
- Strong communication, negotiation, and customer service skills.
- Ability to work under pressure and meet targets.
- Basic computer and mobile application proficiency.
Core Competencies:
Sales & negotiation, customer focus, integrity & compliance, attention to detail, teamwork, problem-solving.
Working Conditions:
Field-based role with frequent travel between merchant locations. Flexible hours including weekends/holidays based on business needs.
KPIs:
Number of activated customers, sales target achievement, application quality & accuracy, policy compliance, customer satisfaction, error rate.
