Director, Client Experience & Relationship Management - Qatarization

We are seeking an experienced customer-centric leader to drive excellence across client experience, relationship management, aftercare services, and customer retention initiatives.

The successful candidate will be responsible for leading a high-performing team focused on enhancing client satisfaction, managing strategic accounts, resolving complex escalations, and delivering a seamless customer journey. This role is ideal for professionals with experience in customer experience, private banking, key account management, client services, relationship management, service excellence, or high-touch B2B environments.

Ideal Candidate Profile

• Bachelor's degree in Business Administration, Marketing, Customer Experience, Hospitality Management, Finance, or a related field.
• Master's degree preferred.
• Minimum 15 years of experience within Customer Experience, Client Services, Relationship Management, Account Management, Private Banking, Wealth Management, Service Excellence, or B2B Customer Management.
• Proven leadership experience managing customer-facing teams.
• Strong track record of managing strategic client portfolios and high-value accounts.
• Demonstrated ability to drive customer satisfaction, loyalty, retention, and service excellence.
• Experience managing complex client escalations and resolving high-impact issues.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Industry Backgrounds

• Government Service Centers
• Private Banking & Wealth Management
• Aviation
• Hospitality
• Telecommunications
• Customer Experience Functions
• Key Account Management
• B2B Service Organizations
• Client Services & Customer Excellence
• International Organizations