Director Customer Experience

Company Description

4SIGHT, based in Saudi Arabia, provides specialized services in market research, leveraging quantitative and qualitative analysis, field studies, and mystery shopping. The company specializes in data analytics, helping businesses make informed decisions through actionable insights. 4SIGHT also focuses on customer and user experience, including customer journey analysis and mapping. The organization is committed to delivering tailored solutions to meet specific client needs.

Role Description

This is a full-time, on-site role based in Riyadh, Saudi Arabia, for a Director of Customer Experience. The role involves overseeing and strategizing the entire customer experience journey to ensure high satisfaction and loyalty. Responsibilities include analyzing customer feedback, implementing improvements, managing a high-performing team, and aligning customer service processes with organizational goals to deliver a seamless and exceptional experience across all touchpoints.

Qualifications

• Strong analytical skills to assess data and derive actionable insights to improve customer experiences
• Proven expertise in Customer Satisfaction, Customer Service, and Customer Experience management
• Exceptional team leadership abilities to guide, inspire, and support a dynamic team
• Excellent communication, problem-solving, and interpersonal skills
• Experience working in customer-facing roles in relevant industries is a significant advantage
• Master's degree in Business Administration, Marketing, or a related field is preferred
• 5-7 years experiance in this role
• send your CV to [Confidential Information]