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Rippling

Director, Customer Support (Platform and Data Products)

Rippling
Bengaluru
8-12 Years
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  • Posted 5 days ago
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Job Description

Key Deliverables:

  1. Scale a 50-person support team to 200 globally, ensuring smooth operations.
  2. Design and implement hiring strategies, and develop onboarding programs for new hires.
  3. Analyze KPIs and implement scalable solutions to improve team performance.
  4. Provide product feedback to Product/Engineering teams to reduce support interactions and improve resolution times.

Role Responsibilities:

  1. Lead and develop a high-performing, distributed support team.
  2. Collaborate with leadership to refine operating processes and adapt to changing needs.
  3. Oversee the design of training, QA, and metrics management programs at scale.
  4. Communicate effectively with executive leadership to align on priorities and goals.

More Info

Job Type:
Permanent Job
Industry:
Software
Role:
VP/Head - Customer Service, Manager - Service Delivery, Quality Assurance - Manager, Training Manager
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time

About Company

Rippling

Rippling

Job ID: 108645417

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Last Updated: 12-06-2026 04:28:59 AM
Homejobs in Bengaluru / BangaloreDirector, Customer Support (Platform and Data Products)

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