Director Master Data Management Human Capital Dubai Holding Group Services

About Dubai Holding Group Services:

Group Services is Dubai Holding's shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.

Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.

Group Services comprises of:

Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.

Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.

Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group's greatest asset.

Empowering talent for the future:

Group Services greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success.

As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Real Estate

• Dubai Holding Entertainment

• Dubai Holding Community Management

• Dubai Holding Land Estates

• Dubai Holding Hospitality

• Dubai Holding Investments

• Dubai Holding Asset Management

Role Overview:

The Director – Master Data Management leads and oversees data governance, analytics, and operations to ensure master and metadata are trusted, compliant, standardized, accurate, and actionable. The role is accountable for establishing, governing, and operationalizing the enterprise Master Data, Reference Data, and Metadata Management capability across Group Services.

The role ensures secure, trusted, consistent, and high-quality data that enables operational excellence, automation, analytics, AI-driven decision-making, regulatory compliance, and effective knowledge management.

This role owns the enterprise MDM operating model from a GS perspective, balancing standardization with business agility, and leads governance, quality, architecture, analytics, and operations across all master data domains within Group Services.

About the Job:

Key Role and Responsibilities:

Leadership & Strategy

• Define and execute the MDM and Metadata strategy aligned to Group Services objectives
• Establish MDM as a foundational capability supporting ERP, automation, analytics, and AI
• Own MDM services portfolio, including domains, service scope, SLAs, and performance metrics
• Build and lead a high-performing MDM organization

Data Governance

• Approve and enforce enterprise data governance frameworks
• Establish and oversee data domain ownership, stewardship, policies, SOPs, business rules, and quality standards
• (Co-)Chair data governance councils and working groups

Data Quality & Audit

• Define and enforce data quality standards, rules, and KPIs across master data domains.
• Implement controls-by-design, monitoring, and exception management for master data processes.
• Ensure auditability, traceability, and compliance with regulatory and internal control requirements.
• Lead root-cause analysis and remediation of systemic data quality issues.

Master Data Management

• Oversee reference data, master data, and metadata definitions
• Approve enterprise data models, taxonomies, naming conventions, and integration standards
• Establish and maintain metadata management capabilities, including business glossaries and lineage.
• Ensure alignment between data standards, process design, and system configuration.

Data Migration, Archiving & Lifecycle Management

• Govern data migration, archiving, retention, and retirement strategies
• Define policies for data archiving, retention, and disposal in line with regulatory and business requirements.
• Ensure system integration and alignment with architecture standards

Service Delivery

• Define SLAs, KPIs, and performance targets for MDM services
• Plan and manage demand, capacity, and prioritisation for MDM activities.
• Monitor service performance, resolve incidents, and manage escalations.
• Drive continuous improvement in speed, quality, and reliability of master data services.

Stakeholder Engagement

• Act as enterprise authority for master data topics across Business Units, IT, and Group Services
• Partner with Transformation, Account Management, and Value Realization to ensure data enables value delivery.
• Drive cultural change toward data accountability and data-driven decision-making.

Qualifications, Experiences and Skills:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related field
• Master's degree or MBA preferred
• 10–15+ years in data management, MDM, or enterprise information management
• Proven experience leading enterprise-scale MDM initiatives
• Experience in ERP environments and large multi-entity and/or shared-services organizations

Technical Skills/Competencies:

• Enterprise data governance and MDM leadership
• Data quality management, audit readiness, and compliance
• Data modelling, taxonomy, and metadata management
• Stakeholder influence, analytical, and executive communication skills

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Classification: Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.