Director of Business Services

About HUMAIN

HUMAIN, a PIF company, is a global artificial intelligence company delivering full-stack AI capabilities across four core areas - next-generation data centers, hyper-performance infrastructure & cloud platforms, advanced AI Models, including the world's most advanced Arabic LLMs built in the Arab world, and transformative AI Solutions that combine deep sector insight with real-world execution.

HUMAIN's end-to-end model serves both public and private sector organizations, unlocking exponential value across all industries, driving transformation and strengthening capabilities through human-AI synergies. With a growing portfolio of sector-specific AI products and a core mission to drive IP leadership and talent supremacy world-wide, HUMAIN is engineered for global competitiveness and national distinction.

The Role

Own and scale HUMAIN's service delivery model — the retained organization, BPO partnerships, and standards that deliver quality and efficiency at scale, increasingly AI-native.

What you'll do:

Service model & retained org — architect the end-to-end model across the retained organization and BPO partners.

Partner governance — own BPO partner governance, SLAs, and the commercial and performance relationship.

Service catalogue & standards — own the service catalogue, SLAs, and quality governance.

AI-native service delivery — deploy AI agents across delivery to raise quality and efficiency.

Continuous improvement — drive cost and quality improvement in partnership with Process Excellence.

Build & lead — operate as a player-coach, building and scaling the team over time.

What success looks like:

First 90 days: a clear, governed service model across retained teams and partners, with standards and SLAs operating with discipline.

By 6–12 months: consistent SLA and quality performance, measurable cost and quality improvement, and AI-native delivery raising capacity.

What you'll bring:

-10+ years in service delivery or operations at a scaling company — tech / AI / digital preferred.

-Stood up or run a retained + BPO service-delivery model end to end, at scale.

-Service-model design, SLA and quality governance, and partner management expertise.

-A continuous-improvement track record with measurable cost and quality gains.

-Demonstrable experience applying AI within service delivery.

-Bachelor's required; MBA / advanced degree a plus. English mandatory; Arabic a plus.

Who thrives at HUMAIN:

AI-First Defaults to AI to multiply output and rethink the work.

OwnershipEnd-to-end accountability; bias to action over perfection.

Builder Thrives in ambiguity; creates structure from zero.

Rigor Operational discipline and high standards, consistently.

Orchestrator Drives outcomes through others, across functions.

Ready to build what's next

This is where your potential meets the work shaping the future of AI. Join HUMAIN, contribute to real projects from day one, and grow alongside with the people building the AI era. Apply now.