Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Director of Housekeeping
Department: Housekeeping
Reports to: General Manager
Property: Shebara Resort
About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaborationvalues that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
The Role
As Director of Housekeeping, you will provide strategic leadership and operational oversight for all housekeeping and laundry functions across the property. You are responsible for setting the vision, standards, financial performance, and service excellence of the department while ensuring full alignment with Red Sea Global Hospitality's values-led culture.
You will serve the needs of the business, our guests, and our colleagues by ensuring the highest standards of cleanliness, sustainability, safety, and operational efficiency. As a key member of the Leadership team, you will collaborate closely with the General Manager and executive leadership team to deliver unparalleled service excellence reflective of the Kingdom of Saudi Arabia's world-class hospitality vision.
Key Areas of Responsibilities
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues.
Strategic Planning & Leadership
- Develop and implement the overall housekeeping strategy in alignment with the hotel's business objectives.
- Lead long-term workforce planning, succession planning, and talent development strategies.
- Prepare, manage, and control the annual departmental budget, including CAPEX and OPEX.
- Drive financial performance, ensuring achievement of cost control, productivity, and revenue objectives.
- Provide strategic recommendations to the General Manager regarding asset protection, FF&E lifecycle planning, and property enhancement initiatives.
- Lead pre-opening and task force missions in support of new Red Sea Global Hospitality properties.
Operations Oversight
- Provide full oversight of housekeeping and laundry operations, ensuring standards exceed brand expectations.
- Establish, review, and continuously improve departmental SOPs/LSOPs in alignment with company standards.
- Ensure all public areas, guest rooms, heart-of-house areas, and colleague facilities are maintained to the highest standards at all times.
- Champion sustainability initiatives, including waste reduction, linen reuse programs, and environmentally responsible practices.
- Ensure full compliance with health, safety, and risk management protocols.
- Monitor quality assurance audits and guest satisfaction metrics, implementing corrective action plans where required.
Financial & Asset Management
- Oversee payroll management, productivity benchmarks, and departmental expense controls.
- Manage supplier relationships, service contracts, and procurement strategies.
- Conduct regular inventory audits of linen, uniforms, operating supplies, and equipment.
- Review bi-monthly linen and guest supply inventories and submit financial variance analysis reports.
- Implement cost-saving initiatives without compromising service quality.
People & Culture Leadership
- Lead, mentor, and inspire the Housekeeping leadership team.
- Partner with HR on recruitment, workforce planning, performance management, employee engagement, and disciplinary processes.
- Foster a culture of accountability, collaboration, inclusion, and service excellence.
- Drive training programs to enhance operational skills, leadership capability, and service standards.
- Lead by example through a visible and hands-on leadership approach.
Compliance & Governance
- Ensure accurate documentation and record-keeping for lost & found, linen control, supplier contracts, and safety compliance.
- Coordinate with external contractors and service providers to ensure standards are maintained.
- Support internal and external audits as required.
Qualifications & Experience
- Bachelor's Degree in Hospitality Management or related field.
- Minimum 810 years of progressive housekeeping leadership experience in luxury hotels or resorts.
- Previous experience in a Director-level or Executive Housekeeper role within a luxury or large-scale property.
- Strong financial acumen and experience managing large departmental budgets.
- Proven leadership skills with the ability to manage multicultural teams.
- Experience in pre-opening environments is highly desirable.
In Return, What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programs.
- Daily meals on duty and uniform dry-cleaning services.
- Year-round events of social, wellness programs, charity drives, and sports activities.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
