Director of Operations

Operations Director Airport Parking & Mobility

We are looking to connect with experienced professionals for Senior Business Analyst roles. The ideal profile includes:

Operations Director Airport Parking & Mobility

Education

Bachelor's Degree (Engineering / Operations / Business)

Lean / Six Sigma certification preferred

Candidate Profile

812 years in large-scale operations management

Experience in airport operations, parking concessions, transport terminals, or facility management

Proven track record implementing SOPs and structured systems

Experience managing large teams

Position Objective

To design, implement, and enforce professional operational processes, systems, and controls

across all parking and mobility functions, ensuring structured, KPI-driven, audit-ready performance

aligned with airport-grade standards.

Core Responsibilities Operational Control

Direct oversight of 24/7 parking, shuttle, towing, enforcement, and cash operations

Ensure real-time operational visibility across all terminals

Lead peak-hour traffic deployment planning

Manage incident escalation and crisis response

Guarantee operational continuity at all times

Process Development & SOP Implementation

Develop and implement comprehensive SOP manual within 90 days

Standardize shift handover, incident reporting, towing workflow, shuttle dispatch process

Establish gate malfunction and cash reconciliation procedures

Eliminate ad-hoc operational instructions

KPI & Performance Monitoring

Shuttle on-time performance 95%

Gate uptime 98%

Towing response time within SLA

Revenue leakage incidents minimized

100% structured daily reporting compliance

Control Room & Reporting Discipline

Establish central operational control structure

Implement daily operational reports and monthly dashboards

Ensure data accuracy and audit-ready documentation

Subcontractor & SLA Enforcement

Monitor shuttle and towing contractors

Enforce SLA penalties and performance reviews

Ensure compliance with insurance, staffing, vehicle standards, and cleanliness

Prevent unauthorized subcontracting

Workforce Discipline & Culture

Establish professional command structure

Train supervisors on structured reporting

Implement attendance control and productivity tracking

Develop middle management capability

First 6-Month Deliverables

Complete SOP manual issued

KPI dashboard operational

Daily reporting standardized

SLA enforcement structure active

Reduction in operational incidents

Improved traffic flow metric