Director of Residences

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Director of Residences

Department: Residences

Reporting to: Cluster Director Hospitality Residential Operations

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

This role acts as the senior on-property leader for the residential asset, ensuring seamless integration of Homeowner experience, property operations, financial, rental program performance, asset preservation and community management while ensuring exceptional service delivery and strong owner engagement in alignment with governing agreements.

The Director of Residences will develop and implement property specific management strategies for the Residences in partnership with the Cluster Director Hospitality Residential Operations.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Director of Residences, you will need to:

Pre-Opening

• Support the Residential Executive Team in establishing management agreements, licenses, governing documents, budgets, and forecasts. Develop property-specific SOPs to ensure hospitality standards are delivered across the residential operation.
• Coordinate recruitment, onboarding, and training of the residential team in partnership with Talent & Culture.
• Monitor property readiness during pre-opening and construction completion, addressing operational risks with the developer.
• Participate in ORAT (Operational Readiness, Activation and Transition) activities.
• Review operational infrastructure readiness, including BOH areas, storage, staff facilities, and housekeeping support areas.
• Support the establishment and implementation of the Homeowners Association (HOA) and ensure compliance with relevant legislation.
• Assist with homeowner handovers, post-handover defect management, and warranty follow-up.
• Deliver homeowner onboarding and orientation programs.
• Manage the residential opening-readiness plan and critical milestones.
• Launch residential amenities, lifestyle programs, and à-la-carte service offerings.

Property Management

• Oversee day-to-day residential operations, ensuring exceptional homeowner and rental guest experiences.
• Identify operational gaps and implement effective service solutions.
• Support HOA operations and compliance with local regulations and company policies.
• Monitor budgets, service charges, and operational expenditures.
• Coordinate Annual General Meetings and stakeholder communications.
• Conduct regular property inspections with Engineering and Housekeeping teams.
• Oversee operational systems, including PMS, owner applications, access control, and smart home platforms.
• Prepare management reports and maintain homeowner records.
• Lead, coach, and develop the residential team to deliver consistent service excellence.
• Manage homeowner communications, including notices, invoicing, and newsletters.
• Coordinate insurance and legal claims with relevant stakeholders.
• Support capital replacement planning with Engineering and Finance.
• Ensure high standards of cleanliness, presentation, maintenance, and contractor performance.
• Support VIP visits, special events, inventory management, and FF&E/OS&E replacement programs.
• Ensure compliance with financial reporting, audits, and HOA requirements.
• Act as the primary escalation point for homeowner concerns and lead emergency response procedures.

Rental Program

• Manage the day-to-day operation of the Rental Program, ensuring service quality and guest satisfaction.
• Ensure participating residences meet presentation, housekeeping, and maintenance standards.
• Monitor rental performance, profitability, and homeowner/guest satisfaction.
• Ensure compliance with community regulations, occupancy requirements, and company policies.
• Provide coaching and support to team members to enhance service delivery.
• Resolve guest and employee concerns while maintaining property standards and employee wellbeing.
• Gather guest feedback and implement service improvements.
• Oversee financial reconciliation of guest stays and homeowner revenue sharing.
• Conduct quality inspections and recommend property upgrades and capital replacements.

Other Responsibilities

• Support additional residential projects and operational initiatives across the Cluster portfolio as assigned.

Key Qualifications

Education & Experience

• Bachelor's degree in Hospitality, Property Management, or a related field.
• 8–10 years of experience in luxury residential, hospitality, or mixed-use operations, including leadership responsibility.
• HOA/property management qualification (or willingness to obtain within 12 months).
• Fluent in written and spoken English.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Microsoft Office and hospitality property management systems.

Preferred Qualifications

• Experience in ultra-luxury residences or mixed-use developments.
• Arabic language skills.
• Knowledge of local real estate legislation.
• Valid driving license.

Key Performance Metrics

• Homeowner satisfaction
• Rental guest satisfaction
• Budget adherence
• Maintenance response time
• Housekeeping audit scores
• Defect resolution time
• Preventive maintenance compliance
• Staff turnover
• HOA governance compliance

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.