Director of Residences - Sensoria

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as Director of Residences will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For

• A bachelor's degree in Hospitality Management, Business Administration, Real Estate, or a related field is preferred.
  
• A proven track record of 68 years within a Luxury Residential, Branded Residence, or High-End Hospitality environment, leading Operations and delivering exceptional Residential Experiences aligned with luxury brand standards.
  
• Recent or ongoing experience in a senior leadership role within Luxury Residences or a High-Volume Hospitality Brand is strongly preferred.
  
• Outstanding Organizational and Executive Leadership skills, with the ability to inspire, mentor, and elevate cross-functional teams to consistently exceed expectations.
  
• Exceptional communication and interpersonal skills, confidently engaging with Residents, Owners, Executive Leadership, Board Members, and key Stakeholders.
  
• Advanced Problem-Solving capabilities with the agility to navigate complex operational environments while maintaining premium service standards.
  
• A strategic and proactive mindset, combined with meticulous attention to detail, ensuring seamless and refined Residential Operations.
  
• Strong stakeholder management skills, fostering trusted relationships with Owners, Residents, and Corporate Leadership.
  
• Visionary and commercially astute thinking, taking full ownership of operational performance, brand positioning, and long-term Residential strategy.
  
• Demonstrated expertise in driving Resident Satisfaction, Operational Excellence, and Financial Performance, maintaining industry-leading benchmarks.
  
• Comprehensive understanding of local regulatory requirements, property management standards, and compliance frameworks.
  
• A hands-on leadership approach with a solution-driven, service-oriented mindset.
  
  

Key Responsibilities

• The Director of Residences provides strategic leadership across all Residential Operations, ensuring the delivery of an elevated, seamless, and refined lifestyle experience.
  
• Oversees day-to-day Operations across all Residential Departments, ensuring consistent adherence to luxury brand standards and exceptional Resident satisfaction.
  
• Develops and executes a forward-thinking Residential Strategy aligned with the organisation's overall business vision and growth objectives.
  
• Leads the preparation and management of the annual Operating and Capital Budgets, ensuring financial prudence, profitability, and long-term asset value enhancement.
  
• Partners with Residents, Owners, Executive Leadership, and the Board to identify operational enhancements and value-creation opportunities.
  
• Reviews financial performance regularly, ensuring the Residences operate in line with budget expectations and established performance metrics.
  
• Establishes, refines, and enforces Operational Policies and Procedures to uphold the highest standards of service delivery and compliance.
  
• Implements departmental strategies and measurable action plans to continually enhance the Resident experience.
  
• Acts as the primary senior contact for Residents and Owners, actively gathering feedback to drive continuous improvement initiatives.
  
• Prepares and executes annual action plans based on Resident Satisfaction data, operational insights, and performance analytics.
  
• Ensures full compliance with company policies, governance frameworks, and regulatory requirements.
  
• Addresses Resident and Owner queries, concerns, and escalations with professionalism, discretion, and efficiency.
  
• Champions a Resident-centric culture, fostering a calm, courteous, and service-driven environment.
  
• Collaborates closely with Department Heads to ensure operational alignment, service consistency, and strategic execution.
  
• Sets clear objectives and performance expectations for direct reports, holding leadership teams accountable for results.
  
• Oversees the full Resident Journeyfrom property handover through ongoing occupancyensuring service excellence and adherence to management agreements.
  
• Models and reinforces exceptional customer service standards across all Residential touchpoints.
  
• Communicates clear and consistent departmental goals and strategic priorities.
  
• Conducts regular performance reviews and leadership evaluations to maintain operational excellence.
  
• Provides structured operational and performance updates to the Executive Team, highlighting achievements, risks, and strategic priorities.
  
• Leads and implements organisational and brand-driven initiatives, ensuring seamless execution and sustained operational impact.
  
  

The Team

FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled Sustainable Indulgence Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making Sustainability without Compromise on Luxury Living central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 FIVERs. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com