Director/Senior Director

Key Responsibilities:

ODC Setup and Scaling:

• Lead the setup, scaling, and operation of ODCs for global clients, ensuring alignment with business goals and customer needs.
• Manage the complete lifecycle of ODC operations, from proposal and transition to implementation and growth.

Business Development & Customer Relationship Management:

• Drive the business growth of the ODC vertical by researching the customer base and initiating new ODC proposals.
• Collaborate with Sales and Marketing teams to generate and convert ODC opportunities into business.
• Cultivate and maintain strong, long-term relationships with clients, ensuring superlative customer experiences.

Technology Team Leadership:

• Take end-to-end responsibility for the delivery and technology team management, ensuring that customer and organizational goals are met or exceeded.
• Hire, build, and integrate teams, ensuring they are aligned with client needs and organizational goals.
• Manage customer expectations on technology, timelines, and deliverables.

Project & Transition Management:

• Oversee the smooth transition of projects from client sites to the ODC, ensuring that technology solutions meet client expectations.
• Manage multiple, diverse ODC projects, ensuring timely delivery of high-quality solutions.

Digital Transformation & Innovation:

• Implement cutting-edge digital transformation initiatives, including AI, ML, Big Data, and cloud-native technologies.
• Drive innovation and best practices in delivering scalable, agile, and integrated solutions.

Business Excellence & Commercial Acumen:

• Ensure a high level of commercial acumen in managing ODC operations and delivery models.
• Identify cost optimization opportunities and drive operational efficiency in offshore delivery.

Cross-Functional Collaboration:

• Work with senior leadership and cross-functional teams to align technology delivery with business goals and client requirements.
• Proactively address and resolve client challenges, ensuring consistent and effective communication.

Required Qualifications:

Experience:

• 12+ years of progressive experience in third-party ODC/GCC environments, with at least 5-8 years in a senior leadership role.
• Proven track record of building, leading, and scaling ODCs from scratch for clients in the US, UK, and Europe.
• Experience handling client-facing leadership responsibilities and managing large teams (100-200+) in a third-party ODC model.

Technical Expertise:

• Deep hands-on experience with digital transformation in areas like AI, ML, Big Data, Cloud Computing, and Data Science.
• Experience in technologies such as Python, Java, C#, PostgreSQL, NoSQL, Elasticsearch, data lakes, and cloud-native frameworks.
• Strong knowledge of application development, delivery, and management across various technologies and platforms.

Leadership & Customer Management:

• Strong leadership skills with the ability to mentor and manage cross-functional teams.
• Excellent communication skills with the ability to manage relationships with senior stakeholders at customer organizations.
• Hands-on experience in managing end-to-end customer requirements and project delivery.

Educational Qualifications:

• Bachelor's degree in Engineering, Technology, Business Administration, or a related field.
• Master's degree (MBA or related) preferred.

Certifications:

• Certifications in Lean, Six Sigma, PMP, or other relevant project management methodologies are a plus.

Preferred Skills:

• Expertise in cloud computing, AI/ML, and data science solutions.
• Experience in handling software/KPO/analytics projects in an ODC environment.
• Experience working with global customers in diverse sectors such as healthcare, BFSI, EdTech, etc.