Purpose of the Role
To ensure that day-to-day documentation and operational activities are carried out efficiently, accurately, and on time, supporting smooth terminal operations.
Key Responsibilities
1. Preparations & Updating
- Ensure timely finalization of vessel discharge and loading prior to vessel arrival by 6 hours.
- Load all export and transshipment containers with proper load permits.
- Check all import DG units, determine if DG approval is required, and follow up on truck movements for direct delivery containers.
- Review any special requests from agents and coordinate with finance for invoicing if charges apply.
Performance Indicators:
- Zero service failure
- Cost control
- Teamwork effectiveness
2. Communication
- Liaise with vessel operators, line agents, JIP, and other stakeholders to ensure smooth and efficient operations.
- Understand and manage customer requirements effectively.
- Resolve discrepancies between shipping lines and terminal operations.
Performance Indicators:
- Effective communication within the team
- Timely resolution of discrepancies
3. Reporting
- Generate operational reports.
- Prepare JIP certificates.
- Update EDI and container data in TOS accurately and in a timely manner.
Performance Indicators:
- Data accuracy
- Reporting efficiency
4. Operational Contribution
- Monitor empty depot marking, ISO standards, reefer units, and weight for all container categories (FCL / MTY).
- Follow up and highlight ITT & LCL units.
- Report container issues (damage, leakage, missing details, B/L splits, missing DG stickers) to shipping lines.
- Resolve gate-related issues, including manifest discrepancies, DG classification, and OOG status.
- Manage CRM cases and ensure timely closure.
- Update commodity codes for all containers.
Performance Indicators:
- Time management
- Zero service failure
Qualifications & Requirements
Education
- Minimum: Graduate with good English and communication skills
- Preferred: Degree in Port & Maritime Transportation / Logistics
Experience
- Minimum 1 year of terminal experience in documentation-related roles
Skills & Competencies
Technical Skills
- Proficiency in MS Excel, Word, PowerPoint, and Outlook
- Expertise in TOS systems (N4, XPS, Mename)
Language Skills
- Intermediate communication skills in English and Arabic (written and verbal)
Core Competencies
- Personal Accountability & Ownership: Takes responsibility for actions
- Terminal Know-How: Basic understanding of terminal operations and services
- Customer Relationship Management: Handles and finalizes customer requests effectively
- Problem Solving: Identifies issues and provides solutions with proper documentation
- Clear Communication: Communicates clearly and follows the chain of command
- Decision Making: Understands policies and procedures for decision-making
- Technical Knowledge: Document control and process-oriented approach
