Job Purpose
A well-organized and detail-driven Documentation & Process Coordinator to support the General Manager and department heads in preparing business documents, workflows, and operational materials. The candidate must be skilled with Microsoft Office, capable of preparing clean presentations, drafting simple SOPs, and creating process diagrams. This role requires someone who is proactive, reliable, and able to maintain high documentation standards across the organization.
Key Responsibilities
- Documentation & Presentation Development
- Prepare professional PowerPoint presentations for management and clients.
- Draft and format SOPs, workflow documents, and internal manuals.
- Ensure consistency in document layout, formatting, and branding.
- Maintain and update all document templates.
- Workflow & Process Mapping
- Create process maps, flowcharts, and diagrams using Visio, Draw.io, or Lucidchart.
- Assist in documenting department workflows and updating them when needed.
- Support process improvement initiatives by capturing steps and structuring them clearly.
- Document Review & Quality Check
- Pre-check contracts, letters, and internal documents for accuracy before GM review.
- Verify completeness, attachments, and formatting.
- Maintain version control and ensure all documents are stored properly.
- Coordination & Support
- Follow up with departments to collect required data or documents.
- Assist in preparing reports, business summaries, and meeting materials.
- Coordinate with teams for SOP updates and workflow corrections.
- Manage document repositories via SharePoint/OneDrive.
Qualifications & Requirements
- Proficiency in Microsoft PowerPoint, Word, Excel (strong formatting skills).
- Ability to create basicintermediate diagrams and process flows.
- Good written English with strong attention to detail.
- Organizational and time-management skills.
- Ability to handle confidential documents responsibly.
- Capability to work under guidance and deliver within timelines.
Preferred Qualifications
- 13 years of experience in documentation, admin, coordination, or similar roles.
- Bachelor's degree in English Literature, Communications, Business Administration, or related field OR Master's degree in English Literature (preferred for strong writing/documentation skills)
- Additional certifications in documentation, business processes, or office software are a plus.
- Experience drafting SOPs or workflow documentation is an advantage.
