Donor Loyalty Unit Manager

#Donor_Loyalty_Unit_Manager to lead our efforts in strengthening donor relationships, enhancing retention, and maximizing donor lifetime value.

#Responsibilities:

1: Develop and implement donor loyalty & retention strategies.

2: Lead and mentor the Donor Loyalty team.

3: Monitor donor behavior to identify opportunities and risks.

4: Design recognition and engagement programs to boost donor satisfaction.

5: Prepare regular reports on retention performance and donor insights.

6: Collaborate with Fundraising, Marketing, and Communications teams.

7: Ensure timely acknowledgment and personalized follow-up with donors.

8: Personally handle high-value donors to ensure satisfaction and long-term support.

#Qualifications:

1: Bachelor's degree in Business, Marketing, Nonprofit Management, or a related field.

2: 3+ years of experience in Customer Relations, CRM, or Retention roles.

3: Strong leadership, communication, and analytical skills.

4: Experience working with CRM systems and data analysis tools.