Donor Relations Representative - Giza Area

Job Description :

Donor Relations Representative is responsible for ensuring the best-in-class donor service.

He/ she shall oversee the donor journey inside the donation center as well as all the

communications in between donation visits. He/ She shall work with donation center staff,

assists them in resolving donors complaints, improving donors service, and maintaining

satisfied donors.

Donor Relations Representative shall be the donation center champion for the donor CRM

system; engaging the donors, respond to their inquiries and keep them updated.

Heshe oversees the implementation of donor retention and loyalty programs. Heshe shall

work generated leads for conversion, follow up on call center and other marketing activities

within the donor recruitment area for the donation center.

Donor Relations Representative is responsible for donation center administrative work as

assigned by the direct managers.

Job Responsibilities :

- Serve as a point of contact for donor affairs in the donation center.

- Coordinate and organize the donor journey inside the donation center.

- Donor Center CRM champion: approve & follow up on appointments, generated

leads, announcements and reminders.

- Oversee the implementation of Donor retention and loyalty programs within the

donation center.

- Follow up on generated leads from the landing page: contacting leads and keep

appointments.

- Coordinate and follow up with the call center for leads conversion, donors

enquires and complaints.

- Send daily reminders for regular donors (next donation date).

- Track and follow up donors complaints.

- Conduct and analyze Donor satisfaction surveys.

- Coordinate the donor journey inside the Donation Center for time and efficiency.

- Keep the Donor Center appointments calendar updated.

- Proactively anticipate obstacles and propose solutions for better donor service.

Job Requirements :

-Bachelor s Degree in related fields.

-Typically requires a minimum of 3 years of related experience in customer service.