The Senior Manager - Dressing is responsible for the strategic planning, setup, and seamless operation of all team dressing rooms and associated facilities across tournament venues. This role ensures world-class standards are delivered to participating teams, match officials, and stakeholders, aligning with international best practices in elite football tournaments.
Key Responsibilities
- Lead the end-to-end planning, design, and operational readiness of dressing rooms and team areas across all venues.
- Develop and implement standardized operating procedures for team facilities, ensuring consistency and compliance with governing body requirements.
- Coordinate with venue management, logistics, security, and cleaning teams to ensure timely setup, maintenance, and turnover of dressing rooms before, during, and after matches.
- Oversee the allocation of dressing rooms for teams, referees, and officials, ensuring privacy, security, and optimal functionality.
- Manage inventory and provisioning of all dressing room equipment and supplies, including lockers, seating, recovery equipment, hydration, and medical support items.
- Ensure adherence to health, safety, and hygiene standards, including emergency readiness and risk mitigation protocols.
- Act as the primary liaison for team operations staff regarding dressing room requirements and issue resolution.
- Supervise and train a team of coordinators, volunteers, and service staff to deliver high-quality, consistent service levels.
- Monitor and evaluate service delivery, implementing continuous improvement initiatives based on feedback and operational insights.
- Collaborate with broadcast, media, and competition departments to ensure alignment of access protocols and operational timelines.
Qualifications & Experience
- Bachelor's degree in Sports Management, Event Management, Operations, or a related field.
- Minimum 8-10 years of experience in major sports events, stadium operations, or large-scale event management.
- Proven experience managing team services or athlete-focused environments in international competitions.
- Strong leadership and team management skills, with the ability to operate in high-pressure, fast-paced environments.
- Excellent organizational, communication, and stakeholder management abilities.
- Familiarity with international football tournament standards and requirements is highly desirable.
Key Competencies
- Operational excellence and attention to detail
- Stakeholder coordination and relationship management
- Crisis management and problem-solving
- Leadership and team development
- Planning and execution under tight timelines
Working Conditions
- Venue-based role requiring flexibility in working hours, including evenings, weekends, and match days.
- Frequent coordination across multiple venues and functional teams.
Success Indicators
- Seamless, on-time delivery of all dressing room operations
- High satisfaction levels from teams and officials
- Zero critical operational disruptions
- Compliance with all operational, safety, and quality standards
