Dutch Bilingual speakers

Company Description

Octopus Outsourcing is a business process outsourcing company headquartered in Alexandria, Egypt, known for its innovative and growth-focused culture. The organization provides high-quality communication and support services that help international clients bridge gaps and connect across continents. Team members work in modern facilities designed to support productivity, collaboration, and professional development. The company emphasizes continuous improvement, aiming to stay ahead of industry standards through excellence in service delivery and strong language capabilities.

Role Description

This is a full-time, on-site role based in Egypt for Dutch bilingual speakers. In this position, you will handle customer interactions in Dutch and English through channels such as phone, email, and chat, ensuring clear, courteous, and efficient communication. You will respond to inquiries, resolve issues, and provide product or service information according to client guidelines and performance targets. The role includes documenting customer interactions, updating systems accurately, and following established procedures to maintain high-quality standards. You will collaborate with team members and supervisors, participate in training, and contribute to a positive, professional work environment.

Qualifications

• Strong proficiency in Dutch and good command of English, with the ability to communicate clearly in both languages.
• Excellent customer service and communication skills, including active listening, problem-solving, and a professional phone and written manner.
• Comfort with using computers and common software tools, including CRM systems, email platforms, and basic data entry.
• Ability to work on-site full time in Egypt, manage shifting priorities, and meet performance targets and quality standards.
• Previous experience in customer support, contact centers, or BPO environments is an advantage but not required.
• Graduates - drop out - gap year only
• Demonstrated reliability, attention to detail, and a willingness to learn and participate in ongoing training.