Duty Manager

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry; you do need to be passionate.

Our promise to you:

- We will respect and value your background and perspectives

- We will work together with integrity

- We will share our incredible pride for job, company and industry

What we ask of you:

- Bring passion to all that you do

- Listen, move fast and think innovatively

- Speak up, have ideas and share them

- Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

Job Overview

• Ensure smooth operational and managerial performance of lounge operations during assigned shifts within the Kingdom of Saudi Arabia.

• Ensure high standards of guest service, safety, and operational compliance across all lounge facilities.

• Act as the main point of contact during shifts for operational issues, emergencies, and coordination with internal and external stakeholders.

Job Responsibilities

• Lead the designated shift to ensure team members perform their duties effectively and deliver high-quality customer service.

• Ensure proper presentation and availability of food, beverages, and lounge facilities in line with company standards.

• Handle administrative tasks including staff rosters, task assignments, and shift coverage.

• Provide on-the-job coaching, guidance, and performance management to team members.

• Conduct shift briefings to communicate updates, service changes, and service recovery learnings.

• Evaluate team performance and coordinate training and development activities.

• Handle operational incidents or emergencies and deploy appropriate actions to minimize impact.

• Oversee common areas including security, cleaning, crowd control, and customer service during assigned shifts.

• Handle guest feedback, inquiries, and complaints professionally.

• Liaise with airport authorities and external parties on operational matters.

• Support implementation and continuous improvement of quality management systems.

• Perform additional duties assigned by management as required.

Job Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline is preferred.

• Minimum 5 years of relevant experience in hospitality, catering, or airport operations at a supervisory or duty management level.

• Strong leadership, communication, and guest service skills.

• Proactive, responsible, and positive attitude with strong decision-making and conflict management abilities.

• Ability to work effectively under pressure in a fast-paced operational environment.

• Good command of spoken and written English; Arabic language skills are a strong advantage.

• Willingness to work shift duties as required.

• Work location: Airport – Kingdom of Saudi Arabia.