To manage entire store operations including all aspects of stock, manpower, productivity, front end margins and category's top line
Key Performance Areas (KPAs) & Principal Accountabilities
Lead, inspire and motivate store teams to achieve top line target and front end margins
Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
Checking the display and merchandising of stock (e.g. correctness of price ticket)
Ensure that the prices changes are updated and reflected correctly on the merchandise
Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
Ensure that the stocks/merchandise are received on time at the floor from inventory
Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
Tracking the conversion rates at the department level/individual level
Responsible for handling and resolving escalated customer complaints and queries
Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU's, Brand Promise and customer deliveries
Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
Training & Succession planning of the team members
Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
Check staff's grooming/discipline and punctuality
Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
